Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Folder retention policy not saved

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Matt

more options

When I set up a retention policy on a folder that is different than the default one it is reset to the default one after each restart of the software.

During the same session however, when I go back to the retention tab it shows that it was properly modified.



 Application Basics
   Name: Thunderbird
   Version: 60.7.0
   Build ID: 20190517095026
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0
   OS: Windows_NT 10.0
When I set up a retention policy on a folder that is different than the default one it is reset to the default one after each restart of the software. During the same session however, when I go back to the retention tab it shows that it was properly modified. Application Basics Name: Thunderbird Version: 60.7.0 Build ID: 20190517095026 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:60.0) Gecko/20100101 Thunderbird/60.7.0 OS: Windows_NT 10.0

All Replies (1)

more options

do you have ccleaner or other software that might be deleting session files?