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when I type in a url, the enter key is not recognised so site wont load

Firefox
cor-el replied 14 ปีก่อน
mafisher
mafisher

When I type a url or paste in one and hit enter, the enter key is not recognised and nothing happens. it wont load. If I use a bookmark and click on a saved url that will load automatically. Have uninstalled and reinstalled firefox and it hasn't resolved the problem.

When I type a url or paste in one and hit enter, the enter key is not recognised and nothing happens. it wont load. If I use a bookmark and click on a saved url that will load automatically. Have uninstalled and reinstalled firefox and it hasn't resolved the problem.

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cor-el
cor-el
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วิธีแก้ปัญหาที่เลือก

That issue can be caused by the Ask.com toolbar (Tools > Add-ons > Extensions)

Your system details show that toolbar in the user agent as AskTbARS/3.11.3.15590

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).