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Contact Form Working in Chrome but Inconsistent in Firefox – What Should I Check?

jbr replied
Renvik Zylar

Hello everyone,

We recently received feedback from a few users who reported issues when submitting forms through Firefox, while the same forms appear to work normally in Chrome and Edge.

The website belongs to Avenue Billing Services, and the issue seems inconsistent. Some users can submit forms without any problems, while others experience submission failures or no response after clicking the submit button.

So far, we have:

• Tested the form in Chrome and Edge successfully

• Verified basic form validation settings

• Checked for server-side errors

• Cleared browser cache and cookies

Before diving deeper into debugging, I wanted to ask the community:

• What are the most common causes of form submission issues that appear only in Firefox?

• Are there any Firefox-specific settings, privacy features, or extensions that could interfere with form functionality?

• What tools or methods do you recommend for troubleshooting browser-specific issues?

Any suggestions or troubleshooting tips would be greatly appreciated.

Thank you.

Hello everyone, We recently received feedback from a few users who reported issues when submitting forms through Firefox, while the same forms appear to work normally in Chrome and Edge. The website belongs to Avenue Billing Services, and the issue seems inconsistent. Some users can submit forms without any problems, while others experience submission failures or no response after clicking the submit button. So far, we have: • Tested the form in Chrome and Edge successfully • Verified basic form validation settings • Checked for server-side errors • Cleared browser cache and cookies Before diving deeper into debugging, I wanted to ask the community: • What are the most common causes of form submission issues that appear only in Firefox? • Are there any Firefox-specific settings, privacy features, or extensions that could interfere with form functionality? • What tools or methods do you recommend for troubleshooting browser-specific issues? Any suggestions or troubleshooting tips would be greatly appreciated. Thank you.

การตอบกลับทั้งหมด (1)

Hey Renvik, an example hostname or sample form to check would help. Are the form submissions protected e.g. by Cloudflare Turnstile human captcha or similar?

Also a breakdown of Firefox versions and OS used from the reports would help (NB: There's still an enterprise version 115.x supported for EOL systems so check platform compatibility with that offering for W7/W8.x and OSX <10.15 users in case you can't correlate the error reports to particular versions.)

Was anyone receiving the reports or providing the IT services ever able to reproduce the customers' issue?

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