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Qustodio Causing Firefox to Crash

  • 1 การตอบกลับ
  • 0 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย Dropa

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Hello, I recently had Qustodio installed on my Acer laptop. I want to keep it on, but ever since I installed it, every time Firefox is opened it stays up for anywhere between 20 seconds to 2 minutes, before force closing. No errors are given. For clarity, I am not the parent and do not have parental access, but I have worked with the person who does have access and they receive no reports of any problems. I am also on Windows 10. Qustodio has been a great service, but after reaching out to their team they haven't been able to find a solution either. Other browsers such as Brave also force close within the same time window. I haven't tried any others besides Microsoft Edge, which is the only browser that works. God would I hate to use that. Services such as Steam and Discord have had no issues. I've extensively searched to make sure I had no add-ons, external services/anti spywares, or settings that might cause this - including setting about:config>root>security preferences to true - and have refreshed/reinstalled countless times, yet still the browser crashes. I can and am currently using Firefox just fine on my iPhone, so it does not appear to be a network error. Would anyone be able to help? Having 0 error reports makes this much more difficult to troubleshoot. After doing some searching, it seems no one else has reported this being an issue. Thank you. The search engine I use on both iPhone and laptop is Google.

Hello, I recently had Qustodio installed on my Acer laptop. I want to keep it on, but ever since I installed it, every time Firefox is opened it stays up for anywhere between 20 seconds to 2 minutes, before force closing. No errors are given. For clarity, I am not the parent and do not have parental access, but I have worked with the person who does have access and they receive no reports of any problems. I am also on Windows 10. Qustodio has been a great service, but after reaching out to their team they haven't been able to find a solution either. Other browsers such as Brave also force close within the same time window. I haven't tried any others besides Microsoft Edge, which is the only browser that works. God would I hate to use that. Services such as Steam and Discord have had no issues. I've extensively searched to make sure I had no add-ons, external services/anti spywares, or settings that might cause this - including setting about:config>root>security preferences to true - and have refreshed/reinstalled countless times, yet still the browser crashes. I can and am currently using Firefox just fine on my iPhone, so it does not appear to be a network error. Would anyone be able to help? Having 0 error reports makes this much more difficult to troubleshoot. After doing some searching, it seems no one else has reported this being an issue. Thank you. The search engine I use on both iPhone and laptop is Google.

การตอบกลับทั้งหมด (1)

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Since this is access protected computer and that means you need to talk to whom has access not the person your referencing to in your reply to fix the issue of install software issue. Addon/Extension issue is to be direct to contact the Addon/Extension developer for support.