Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

Widevine CDM plug-in issue. Not able to stream any video..

  • 3 การตอบกลับ
  • 5 คนมีปัญหานี้
  • 170 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย brad46
  • เก็บถาวรแล้ว

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

I'm not able to stream any content on Netflix, Amazon Prime, channel 4, 5 using firefox. The error message is 'The widevine CDM plugin has crashed'. I looked up in preferences/ extensions and themes/ plug ins and it seems like the widevine CDM plug-in was automatically updated today (21.4.2021) and now it's crashing. My firefox is 78.10, the latest for OSX 10.9. Can anyone suggest how to resolve this ?

การตอบกลับทั้งหมด (3)

I sugest reinstalling plug it could be.. things solve itself in maybe a new auto update, but that is hard to tell. Did this help you ?

Does anyone know where or how we can access the previous version of widevine CDM? I don't think 4.10.2209.1 is compatible with Firefox 78/ Mac OSX 10.9. It's not possible to access directly from widevine.com as they instruct endusers to contact the service provide (ie. Mozilla).