Several printer issues can be resolved by resetting Firefox's printer settings:

1. In the Address or URL bar, type: about:config and press Enter.

( "This might void your warranty!" warning page may appear. Click 'I'll be careful, I promise!' to continue to the about:config page.

2. In the Search field, type print_printer.

3. Right-click on the print_printer setting and select Reset.

Click the menu button [the three bars] and then click the Exit icon .

When you start Firefox again, try printing the same page with which you had problems previously.

Thanks! This fixed the issue.

I am trying this. When I type in print_printer I get just a white screen. It does not recognize this selection. Where do I go from here?

carolganz,

That will happen if a Printer was never used thru Firefox.

Please start your own thread here: https://support.mozilla.org/en-US/questions/new

And provide the requested information while using Firefox to create the new questions thread.