Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม
เก็บถาวรแล้ว

I cannot get any new emails. I box states "I am disconnected". What do I do?

user01229325 replied
Agpoon

For several days I cannot get any new emails. A box comes up at the right bottom of the screen and says -- "Server _____________________________has disconnected. The server may have gone down or there may be a network problem."

Also when I try to send emails a box comes up and says -- "Sending of message failed. The message could not be sent because the connection to SMTP server smtp.atlanticbb.net timed out. Try again or contact your network administrator."

Please guide me how to fix this issue.

Thank you in advance for all your help.

For several days I cannot get any new emails. A box comes up at the right bottom of the screen and says -- "Server _____________________________has disconnected. The server may have gone down or there may be a network problem." Also when I try to send emails a box comes up and says -- "Sending of message failed. The message could not be sent because the connection to SMTP server smtp.atlanticbb.net timed out. Try again or contact your network administrator." Please guide me how to fix this issue. Thank you in advance for all your help.

การตอบกลับทั้งหมด (1)

The error is stating there is an problem with your providers server. Have you asked them what the issue is?