What kind of issues do you have that you need to reset Firefox?

There are other things that need your attention.

Your System Details List shows multiple Flash plugins.

1. Shockwave Flash 13.0 r0
2. Shockwave Flash 12.0 r0

You can find the installation path of all plugins on the about:plugins page.

• http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

• (32 bit Windows) C:\Windows\System32\Macromed\Flash\
• (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

If I might point out, you have not told us what your issue is.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

One reason that Firefox sometimes may seem to hang and become nonresponsive for long periods of time is the protected mode feature of the Flash plugin.

To diagnose this, you can switch Flash to requiring activation (click-to-play). If pages load normally without Flash and only become sluggish with Flash, that would be a pretty good indication of the source of the problem.

If you want to try that, open the Add-ons page using either:

• Ctrl+Shift+a
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate". (If you find both version 14 and version 13, set version 13 to "Never Activate")

When you visit a site that wants to use the Flash, you should see a notification icon in the address bar and one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

Disabling the protected mode feature involves creating or editing a settings file. The following pages/posts provide different ways to do that:

• Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

• Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209

• Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078

Flash needs to completely unload from memory (exiting and starting Firefox up again might help) before this takes effect.