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Two Factor Authentication not working

  • 1 ప్రత్యుత్తరం
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  • చివరి సమాధానమిచ్చినది Denys
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Bernard
Bernard

Hi,

I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me.

I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide.

Can you please help me gain access to my account?

Thanks and regards,


Bernard

Hi, I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me. I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide. Can you please help me gain access to my account? Thanks and regards, Bernard

ప్రత్యుత్తరాలన్నీ (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have direct one-to-one support for Mozilla accounts (which is different from a peer-to-peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

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