''<p>rainbowheron [[#question-1534281|said]]</p>'' <blockquote> I have 4 emails on the same server, which use IMAP, so there is no way for me to adjust any msg retrieval settings, because they don't exist. Surprisingly, </blockquote> Here are just those settings you say do not exist for one of my IMAP Gmail accounts in the current ESR release. (I also have the same information in the developer daily build so it has not gone away in the latest releases) <img src=https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-09-08-01-49-24-5c3fc5.png> <blockquote> one of these 4 emails actually does work in sending & receiving, but I got different error with it, just now! I also have one gmail affected by this original 2 year old problem, as well. </blockquote> I am just another Thunderbird user. so unless you can share the actual error message the best I can do is guess. <blockquote> Closing program, restarting computer, and downloading TB updates all do not work. I uninstalled/reinstalled TB, and all of my profiles & emails were surprisingly intact with no deletes (yes, I backed them up in another folder first), and the problem persists upon reinstall of TB, on the exact same emails as the original problem. Antivirus & firewalls are off. Server said it wasn't them. I'm using Windows 11, McAfee antivirus, and the newest TB dld is Eclipse. >/blockquote> Uninstall McAfee and see if things get better. There is a host of manual things you have to do to make McAfee work with Thunderbird. Back in 2012 they released a new heuristics engine (Just a short time after Intel bought the company from it's founder John McAfee. In my opinion that was the beginning of the end for McAfee. They have been crashing Thunderbird, blocking mail and generally not doing a good job of allowing folk to use their mail client ever since. There is no distinct alphanumeric error message for the oldest problem, just the usual "Login to server with username failed. Retry/Enter New Password/Cancel." All passwords are correct. None of my passwords are "saved" in the TB program, and I'm having trouble locating where to tell it to do otherwise. Screencap and copy/paste attempts to grab second error message failed, but it looked like "RETR failed, one message expunged." So far, it's a one-time error, which I can live with. All emails for that ONE working email are fine. When I attempt to sign into Google, it takes me to a troubleshooting page https://support.google.com/accounts/answer/32050?hl=en asking me to clear cache & cookies, if I'm using Chrome (which I'm not), instead of just a login to retrieve my gmail. </blockquote> That like is very clear in stating Clear cache & cookies When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. Funny thing, ALL browsers (including Thunderbird) have a cache. Google offered advice on how to clear the cache in the browser they make. You are not "just a login to retrieve my gmail" Gmail uses the oauth authentication method, this method requires a browser to set up and provide the initial authentication as well as cookies. oAuth is at it's heart a browser specific authentication method which Thunderbird was able to meet by leveraging the inherited parts of the Firefox browser from the Mozilla platform on which it is built. See https://support.mozilla.org/en-US/kb/how-clear-firefox-cache for clearing the cache in Firefox. In Thunderbird go to the appmenu, select help and then the troubleshooting information. Then press the clear startup cache button on the top right of the tab. <blockquote> My emails have been sitting on the servers for 2 YEARS and I am at my wits' end - please help!!! </blockquote> You say 2 years. I mentioned the oauth authentication requirements for gmail. That commenced to be a requirement from May 30, 2022 so I would assume your authentication method is oAuth, as there was an automatic conversion. See https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20 However as you apparently have not found the fetch timing on the same pane as the authentication method I think we should check that this is not the issue all along. Is it set to OAuth2 as shown in the image I posted?