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ஆதரவு மன்றம்

I uninstalled flash player and can't reinstall

  • 3 replies
  • 4 இந்த பிரச்னைகள் உள்ளது
  • Last reply by Wesley Branton
பதிவிடப்பட்டது

I was having issues playing streaming videos, and decided to uninstall and reinstall flash player. I am running XP SP3, so I used the add/remove programs and uninstalled it. Now I cannot re-install. I have gone to the adobe site (http://www.adobe.com/software/flash/about/) and selected to install the player via Firefox, but it failed and suggested manual installation. Selecting that link puts me on the adobe site, but selecting the download button sends me to an advertising page for other adobe products and no download occurs. I ran internet explorer to see if I could download the file and Firefox recognize it, but while it shows "Adobe Flash Player 11 ActiveX" in the installed program list, Firefox knows no difference. Any suggestions?

I was having issues playing streaming videos, and decided to uninstall and reinstall flash player. I am running XP SP3, so I used the add/remove programs and uninstalled it. Now I cannot re-install. I have gone to the adobe site (http://www.adobe.com/software/flash/about/) and selected to install the player via Firefox, but it failed and suggested manual installation. Selecting that link puts me on the adobe site, but selecting the download button sends me to an advertising page for other adobe products and no download occurs. I ran internet explorer to see if I could download the file and Firefox recognize it, but while it shows "Adobe Flash Player 11 ActiveX" in the installed program list, Firefox knows no difference. Any suggestions?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

A virus does not appear to be the problem. I still haven't been able to install from adobe's web site, but I have done a search for the flash player executable, downloaded and ran it directly. This approach put me back in service. Thanks for the help.

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Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • Garmin Communicator Plug-In 4.0.4.0
  • Garmin Communicator Plug-In 4.0.3.0
  • iTunes Detector Plug-in
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

பயன்பாடு

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-US/

நீட்சிகள்

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • Garmin Communicator 4.0.4 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • Ghostery 5.0.6 (firefox@ghostery.com)
  • SortPlaces 1.9.2 (sortplaces@andyhalford.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131030 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82915G/GV/910GL Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2582
  • adapterDeviceID2:
  • adapterDrivers: ialmrnt5
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-5-2005
  • driverDate2:
  • driverVersion: 6.14.10.4299
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'6.14.10.4764']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: foxnews.com
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.size.variable.x-western: 14
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729)
  • gfx.blacklist.suggested-driver-version: 6.14.10.4764
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1384702710
  • places.history.expiration.transient_current_max_pages: 53427
  • places.history.expiration.transient_optimal_database_size: 85483028
  • places.last_vacuum: 1303694033
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1383350930

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
589 தீர்வுகள் 4999 பதில்கள்
பதிவிடப்பட்டது

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back soon.
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

A virus does not appear to be the problem. I still haven't been able to install from adobe's web site, but I have done a search for the flash player executable, downloaded and ran it directly. This approach put me back in service. Thanks for the help.

A virus does not appear to be the problem. I still haven't been able to install from adobe's web site, but I have done a search for the flash player executable, downloaded and ran it directly. This approach put me back in service. Thanks for the help.
Wesley Branton
  • Top 10 Contributor
589 தீர்வுகள் 4999 பதில்கள்
பதிவிடப்பட்டது

I am glad to hear that your problem has been resolved.

I hope you continue using our products and thank you for contacting Mozilla Support.

I am glad to hear that your problem has been resolved. I hope you continue using our products and thank you for contacting Mozilla Support.