X
Tap here to go to the mobile version of the site.

ஆதரவு மன்றம்

I have a "Secure Connection Failed" problem accessing a HTTPS site.

  • 7 replies
  • 40 இந்த பிரச்னைகள் உள்ளது
  • Last reply by arvesper
பதிவிடப்பட்டது

I have a "Secure Connection Failed" problem accessing a HTTPS site. It is of this type:

Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.

(Error code: sec_error_reused_issuer_and_serial)

I have a "Secure Connection Failed" problem accessing a HTTPS site. It is of this type: '''Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number. (Error code: sec_error_reused_issuer_and_serial)'''

தீர்வு தேர்ந்தெடுக்கப்பட்டது

ok, i didn't read the support article thoroughly enough - it even states that this dialogue cannot be surpassed by adding an exeption. you're very probably right that this problem arises because the same cert is used for different sites. this support article describes a work-around but it's likely not applicable to your situation, since you'd also have to delete the certificate authority & that would create all sorts of problem since your production site will likely use a certificate from a valid authority.

please contact your IT department to either fix the certificate issue on the two different servers or to enable you to run a portable firefox version where you can mess with the certificate store and the trusted authorities in order to access the test server.

Read this answer in context 1

Additional System Details

பாதிக்கபட்ட தளங்கள்

Sorry. It is private to the organization where I work. But if you still have some hints it would be great to hear from you.

நிறுவப்பட்ட நிரல்கள்

  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1863
  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • 5.0.61118.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • DjVu Plug-In(external version 6.1.4.2013)

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

கூடுதல் தகவல்

I checked this solution:
'''http://support.mozilla.org/en-US/kb/Secure%20Connection%20Failed'''
But the suggested workaround didn't really work because I do not get the link '''Or you can add an exception...'''
I tried to add the exception manually via the '''Options''' > '''Advanced''' > '''Encryption''' > '''View certificates''' > '''Servers''' > '''Add exception...''' but when I enter the server location (URL) it tells me in the certificate status area that: '''No information available. Unable to obtain certification status for the given site.'''
I'm trying to access a secure internal site to my organization and I believe the problem is related to the fact that my organization uses the same certificate for both the internal (test) and public (production) versions of the site I am trying to access and these have totally distinct server names...

philipp
  • Top 25 Contributor
  • Moderator
5330 தீர்வுகள் 23532 பதில்கள்
பதிவிடப்பட்டது

you'll first have to click on the "I Understand the Risks" link for the "Add exception..." button to show up

you'll first have to click on the "I Understand the Risks" link for the "Add exception..." button to show up
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thank you so much for yout answer. Nevertheless, I don't even get that... screen! I immediately get the screen in attach. I suspect my IT folks here are tweeking FF before deploying it and they also restrict unregistered executable apps so no joy for FF Portable... :-(

Thank you so much for yout answer. Nevertheless, I don't even get that... screen! I immediately get the screen in attach. I suspect my IT folks here are tweeking FF before deploying it and they also restrict unregistered executable apps so no joy for FF Portable... :-(
philipp
  • Top 25 Contributor
  • Moderator
5330 தீர்வுகள் 23532 பதில்கள்
பதிவிடப்பட்டது

தீர்வு தேர்ந்தெடுக்கப்பட்டது

ok, i didn't read the support article thoroughly enough - it even states that this dialogue cannot be surpassed by adding an exeption. you're very probably right that this problem arises because the same cert is used for different sites. this support article describes a work-around but it's likely not applicable to your situation, since you'd also have to delete the certificate authority & that would create all sorts of problem since your production site will likely use a certificate from a valid authority.

please contact your IT department to either fix the certificate issue on the two different servers or to enable you to run a portable firefox version where you can mess with the certificate store and the trusted authorities in order to access the test server.

ok, i didn't read the support article thoroughly enough - it even states that this dialogue cannot be surpassed by adding an exeption. you're very probably right that this problem arises because the same cert is used for different sites. [https://support.mozilla.org/en-US/kb/Certificate%20contains%20the%20same%20serial%20number%20as%20another%20certificate this support article] describes a work-around but it's likely not applicable to your situation, since you'd also have to delete the certificate authority & that would create all sorts of problem since your production site will likely use a certificate from a valid authority. please contact your IT department to either fix the certificate issue on the two different servers or to enable you to run a portable firefox version where you can mess with the certificate store and the trusted authorities in order to access the test server.

philipp மூலமாக திருத்தப்பட்டது

பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Thanks again mate! I did an export of the issuing Certification Authority of our production site certificate and the internal site started showing the page you had send the screen-shot in your first answer and I could add exceptions... :-) Curiously enough there was also no impact at all on the production external site and it just cruises through... :-)

Problem solved... for now at least... :-) I'll keep those exports safe though.

Thanks again!

Thanks again mate! I did an export of the issuing Certification Authority of our production site certificate and the internal site started showing the page you had send the screen-shot in your first answer and I could add exceptions... :-) Curiously enough there was also no impact at all on the production external site and it just cruises through... :-) Problem solved... for now at least... :-) I'll keep those exports safe though. Thanks again!
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Forgot to say that after the export of the certification authority I deleted it from the list...

Forgot to say that after the export of the certification authority I deleted it from the list...
arvesper 0 தீர்வுகள் 4 பதில்கள்
பதிவிடப்பட்டது

I have just installed a firmware upgrade on my HP network attached printer, and am now no longer able to get to the device at https://192.168.0.3/ as I had been able to before. I have the dreaded 'Secure Connection Failed' (Error code: sec_error_reused_issuer_and_serial) error screen.

I had PREVIOUSLY had this problem when I initially installed the printer and followed the very helpful workaround instructions at

https://support.mozilla.org/en-US/kb/Certificate%20contains%20the%20same%20serial%20number%20as%20another%20certificate

but they didn't work this time. I deleted the certificate for dhcppc1 (192.168.0.3) as instructed, but the instructions for adding a new exception are no longer valid.

I have just installed a firmware upgrade on my HP network attached printer, and am now no longer able to get to the device at https://192.168.0.3/ as I had been able to before. I have the dreaded 'Secure Connection Failed' (Error code: sec_error_reused_issuer_and_serial) error screen. I had PREVIOUSLY had this problem when I initially installed the printer and followed the very helpful workaround instructions at https://support.mozilla.org/en-US/kb/Certificate%20contains%20the%20same%20serial%20number%20as%20another%20certificate but they didn't work this time. I deleted the certificate for dhcppc1 (192.168.0.3) as instructed, but the instructions for adding a new exception are no longer valid.
arvesper 0 தீர்வுகள் 4 பதில்கள்
பதிவிடப்பட்டது

"Magically" this morning when I tried to get to my printer's built in webserver at 192.168.0.3, Firefox allowed me (presented me with the necessary screens) to add an exception for that address. Problem solved although I don't think it was due to anything I had done...

"Magically" this morning when I tried to get to my printer's built in webserver at 192.168.0.3, Firefox allowed me (presented me with the necessary screens) to add an exception for that address. Problem solved although I don't think it was due to anything I had done...