Please help me fix my broken firefox

My firefox is completely broken and I have no idea why it just happened out of the blue. I open firefox and all i get is a blank screen. It won't go into troubleshooting mode nothing. completely broken. I have tried uninstalling and reinstalling no luck I'm at a loss please help. Thank you Here is the troubleshooting information if this helps Application Basics ------------------ Name: Firefox Version: 153.0 Build ID: 20260715202819 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:153.0) Gecko/20100101 Firefox/153.0 OS: Windows_NT 10.0 26200 Launcher Process: Disabled due to failure Multiprocess Windows: 1/1 Fission Windows: 1/1 Enabled by default Remote Processes: 0 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false Memory Size (RAM): 23.7 GB Disk Space Available: 257 GB Pointing Devices: Mouse Crash Reports for the Last 3 Days --------------------------------- Remote Features --------------- Remote Processes ---------------- Add-ons ------- Name: Add-ons Search Detection Type: extension Version: 3.0.0 Enabled: true Location: app-builtin-addons ID: addons-search-detection@mozilla.com Name: Form Autofill Type: extension Version: 1.0.1 Enabled: true Location: app-builtin-addons ID: formautofill@mozilla.org Name: IPP Activator Type: extension Version: 0.2.20260622.182020 Enabled: true Location: app-system-addons ID: ipp-activator@mozilla.com Name: New Tab Type: extension Version: 153.6.0 Enabled: true Location: app-builtin-addons ID: newtab@mozilla.org Name: Picture-In-Picture Type: extension Version: 1.0.0 Enabled: true Location: app-builtin-addons ID: pictureinpicture@mozilla.org Name: Web Compatibility Interventions Type: extension Version: 153.8.0 Enabled: true Location: app-builtin-addons ID: webcompat@mozilla.org Name: System theme — auto Type: theme Version: 1.4.2 Enabled: true Location: app-builtin ID: default-theme@mozilla.org Name: Dark Type: theme Version: 1.3.4 Enabled: false Location: app-builtin ID: firefox-compact-dark@mozilla.org Name: Firefox Alpenglow Type: theme Version: 1.5.3 Enabled: false Location: app-builtin ID: firefox-alpenglow@mozilla.org Name: Light Type: theme Version: 1.3.4 Enabled: false Location: app-builtin ID: firefox-compact-light@mozilla.org Security Software ----------------- Type: Type: Type: Windows Firewall Legacy User Stylesheets ----------------------- Active: false Stylesheets: No stylesheets found Graphics -------- Features Window Device Pixel Ratios: 1,1 Compositing: WebRender (Software) Font Visibility Debug Info: Windows Platform Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL disabled, see about:support for why WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL disabled, see about:support for why WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Target Frame Rate: 120 WebGPU Default Adapter: { "navigator.gpu.requestAdapter({})": null } WebGPU Fallback Adapter: { "navigator.gpu.requestAdapter({\"forceFallbackAdapter\":true})": null } DirectWrite: true (10.0.26100.8737) GPU #1 Active: Yes Description: Intel(R) UHD Graphics Vendor ID: 0x8086 Device ID: 0x9a60 Driver Version: 32.0.101.7084 Driver Date: 1-15-2026 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 0a711028 RAM: 0 GPU #2 Active: No Description: NVIDIA GeForce RTX 3050 Ti Laptop GPU Vendor ID: 0x10de Device ID: 0x25a0 Driver Version: 32.0.15.9174 Driver Date: 12-30-2025 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_58013fb7a7c5dc00\nvldumd.dll Subsys ID: 0a711028 RAM: 4096 Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: 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Display0: 1920x1080@120Hz scales:1.000000|1.000000 SDR DisplayCount: 1 HardwareStretching: both=1 window-only=0 full-screen-only=0 none=0 error=0 OutputColorSpaces: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Font Visibility Debug Info: Windows Platform Decision Log HW_COMPOSITING: default: available, D3D11_COMPOSITING: default: available, D3D11_HW_ANGLE: default: available, GPU_PROCESS: default: available, runtime: failed, Failed to launch GPU process after 3 attempts, WEBRENDER: default: available, runtime: unavailable, Failed to launch GPU process after 3 attempts, Blocklisted; failure code FEATURE_FAILURE_GPU_PROCESS_ERROR WEBRENDER_COMPOSITOR: default: available, WEBRENDER_PARTIAL: default: available, WEBRENDER_SHADER_CACHE: default: available, WEBRENDER_OPTIMIZED_SHADERS: default: available, WEBRENDER_ANGLE: default: available, WEBRENDER_DCOMP_PRESENT: default: available, WEBRENDER_SCISSORED_CACHE_CLEARS: default: available, env: blocklisted, Blocklisted by gfxInfo, Blocklisted due to known issues: bug 1603515 WEBGPU: default: available, env: unavailable-no-gpu-process, Disabled by fallback to GPU Process disabled, Blocklisted; failure code FEATURE_FAILURE_DISABLED_BY_FALLBACK_GPU_PROCESS_DISABLED WINDOW_OCCLUSION: default: available, HARDWARE_VIDEO_DECODING: default: available, runtime: unavailable, Requires texture sharing, Blocklisted; failure code FEATURE_FAILURE_BROKEN_TEXTURE_SHARING HARDWARE_VIDEO_DECODING_VULKAN: default: available, user: disabled, User disabled via media.hardware-video-decoding-vulkan.enabled, Blocklisted; failure code FEATURE_HARDWARE_VIDEO_DECODING_VULKAN_PREF_DISABLED HARDWARE_VIDEO_ENCODING: default: available, runtime: unavailable, Requires texture sharing, Blocklisted; failure code FEATURE_FAILURE_BROKEN_TEXTURE_SHARING VIDEO_HARDWARE_OVERLAY: default: available, VIDEO_SOFTWARE_OVERLAY: default: available, HW_DECODED_VIDEO_ZERO_COPY: default: available, REUSE_DECODER_DEVICE: default: blocked, Blocklisted by gfxInfo, Blocklisted due to known issues: bug 1896823 BACKDROP_FILTER: default: available, CANVAS_RENDERER_THREAD: default: available, ACCELERATED_CANVAS2D: default: available, env: unavailable-no-gpu-process, Disabled by fallback to GPU Process disabled, Blocklisted; failure code FEATURE_FAILURE_DISABLED_BY_FALLBACK_GPU_PROCESS_DISABLED WMF_HW_DRM: default: available, user: disabled, Force disabled by 'media.wmf.media-engine.enabled', Blocklisted; failure code FEATURE_FAILURE_USER_FORCE_DISABLED GL_NORM16_TEXTURES: default: available, WEBGPU_EXTERNAL_TEXTURE: default: available, WEBGL: default: available, env: unavailable-no-gpu-process, Disabled by fallback to GPU Process disabled, Blocklisted; failure code FEATURE_FAILURE_DISABLED_BY_FALLBACK_GPU_PROCESS_DISABLED VIDEO_HDR: default: available, Failure Log (#0) Error: GPU proc launch error SB::LA::SpawnTarget 0x80070005 (#1) Error: GPU proc launch error SB::LA::SpawnTarget 0x80070005 (#2) Error: GPU proc launch error SB::LA::SpawnTarget 0x80070005 (#3) Error: Fallback WR to SW-WR + D3D11 (#4) Error: Failed to launch GPU process after 3 attempts (#5) Error: [D3D11] failed to get compositor device. (#6) Error: Failed to initialize CompositorD3D11 for SWGL: FEATURE_FAILURE_D3D11_NO_DEVICE (#7) Error: [D3D11] failed to get compositor device. (#8) Error: Failed to initialize CompositorD3D11 for SWGL: FEATURE_FAILURE_D3D11_NO_DEVICE (#9) Error: [D3D11] failed to get compositor device. (#10) Error: Failed to initialize CompositorD3D11 for SWGL: FEATURE_FAILURE_D3D11_NO_DEVICE (#11) Error: RenderCompositorSWGL failed mapping default framebuffer, no dt Media ----- Audio Backend: wasapi Max Channels: 2 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): ... Codec Support Information: Codec support information unavailable. Try again after playing back a media file. Output Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Speakers (Scarlett 2i2 USB): USB\VID_1235&PID_8210&MI_00\6&2ae50cc2&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 133 - 441 Headphones (MEE audio Connect): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&40e4734&0&00115A029A65_C00000000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 144 - 480 Headphones (#09472): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&000105d6_PID&000a\7&40e4734&0&E7C8858297D4_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Speakers (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10280A71&REV_1000\5&50658c8&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Headphones (Zone Wireless): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_VID&0002046d_PID&2459\7&40e4734&0&4473D6C31CAC_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Headset (#09472 Hands-Free): BTHHFENUM\BthHFPAudio\8&23e58779&0&97, Unplugged, None, default: F32LE, support: S16LE F32LE, 1, default: 8000, support: 8000 - 8000, 0 - 0 Headphones (CB350): BTHENUM\{0000110b-0000-1000-8000-00805f9b34fb}_LOCALMFG&0002\7&40e4734&0&001DDF57E705_C00000000, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 0 - 0 Headphones (Realtek(R) Audio): INTELAUDIO\FUNC_01&VEN_10EC&DEV_0295&SUBSYS_10280A71&REV_1000\5&50658c8&0&0001, Unplugged, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 0 - 0 Input Devices Name: Group, Vendor, State, Preferred, Format, Channels, Rate, Latency Microphone (Scarlett 2i2 USB): USB\VID_1235&PID_8210&MI_00\6&2ae50cc2&0&0000, Enabled, All, default: F32LE, support: S16LE F32LE, 2, default: 44100, support: 44100 - 44100, 133 - 441 Microphone Array (Intel® Smart Sound Technology for Digital Microphones): INTELAUDIO\CTLR_DEV_43C8&LINKTYPE_02&DEVTYPE_00&VEN_8086&DEV_AE20&SUBSYS_10280A71&REV_10EC\5&50658c8&0&0000, Enabled, None, default: F32LE, support: S16LE F32LE, 2, default: 48000, support: 48000 - 48000, 96 - 480 Content Decryption Modules Information Key System Name: Video Robustness, Audio Robustness, Capabilities, Clear Lead Environment Variables --------------------- Remote Settings --------------- Status: OK Status: 2026-07-26T08:09:09.000Z Status: 1785052697958 Status: Status Date Infos successSun Jul 26 2026 00:58:17 GMT-0700 (Pacific Daylight Time){}successSat Jul 25 2026 23:36:44 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 19:57:02 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 18:15:49 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 17:36:37 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 11:36:34 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 11:05:58 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 10:00:54 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 07:57:02 GMT-0700 (Pacific Daylight Time){}successFri Jul 03 2026 05:36:28 GMT-0700 (Pacific Daylight Time){} Date: success Infos: Sun Jul 26 2026 00:58:17 GMT-0700 (Pacific Daylight Time) {} success Sat Jul 25 2026 23:36:44 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 19:57:02 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 18:15:49 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 17:36:37 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 11:36:34 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 11:05:58 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 10:00:54 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 07:57:02 GMT-0700 (Pacific Daylight Time) {} success Fri Jul 03 2026 05:36:28 GMT-0700 (Pacific Daylight Time) {} Status: success Date: Sun Jul 26 2026 00:58:17 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Sat Jul 25 2026 23:36:44 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 19:57:02 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 18:15:49 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 17:36:37 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 11:36:34 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 11:05:58 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 10:00:54 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 07:57:02 GMT-0700 (Pacific Daylight Time) Infos: {} Status: success Date: Fri Jul 03 2026 05:36:28 GMT-0700 (Pacific Daylight Time) Infos: {} Remote Experiments ------------------ Important Modified Preferences 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doh-rollout.home-region: US dom.forms.autocomplete.formautofill: true extensions.formautofill.addresses.enabled: false extensions.formautofill.creditCards.enabled: false extensions.lastAppVersion: 153.0 gfx.crash-guard.d3d11layers.appVersion: 153.0 gfx.crash-guard.d3d11layers.deviceID: 0x9a60 gfx.crash-guard.d3d11layers.driverVersion: 32.0.101.7084 gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 idle.lastDailyNotification: 1783114516 layout.css.prefers-color-scheme.content-override: 0 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.hashValue: 77991110c1d195616e936d27151d02e4d957be6c20a4f3b3511567868b5ddffc6abbfdc668d17672f5d681f12b20237c7905f9b0daaa6d71dcdac4b3 media.gmp-gmpopenh264.lastDownload: 1780189159 media.gmp-gmpopenh264.lastInstallStart: 1780189159 media.gmp-gmpopenh264.lastUpdate: 1780189159 media.gmp-gmpopenh264.version: 2.6.0 media.gmp-manager.buildID: 20260525130955 media.gmp-manager.lastCheck: 1783024812 media.gmp-manager.lastEmptyCheck: 1783024812 media.gmp-widevinecdm.abi: x86_64-msvc-x64 media.gmp-widevinecdm.hashValue: b763712aa4bd9819b7972a40216c08fd32338b14fab7ce4b166e39ce441ad62678bf0e1f25da436ffdb56ff1b1a21e3dbbaf47c0f5918c252e70656f media.gmp-widevinecdm.lastDownload: 1780189161 media.gmp-widevinecdm.lastInstallStart: 1780189159 media.gmp-widevinecdm.lastUpdate: 1780189161 media.gmp-widevinecdm.version: 4.10.3050.0 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true media.wmf.media-engine.enabled: 0 network.cookie.CHIPS.lastMigrateDatabase: 2 network.cookie.validation.lastEpoch: 1 network.http.referer.disallowCrossSiteRelaxingDefault.top_navigation: true network.trr.mode: 5 places.database.lastMaintenance: 1782552171 privacy.annotate_channels.strict_list.enabled: true privacy.bounceTrackingProtection.hasMigratedUserActivationData: true privacy.bounceTrackingProtection.mode: 1 privacy.clearOnShutdown_v2.formdata: true privacy.clearSiteData.cookiesAndStorage: false privacy.fingerprintingProtection: true privacy.globalprivacycontrol.enabled: true privacy.globalprivacycontrol.was_ever_enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1783114516652 privacy.query_stripping.enabled: true privacy.query_stripping.enabled.pbmode: true privacy.sanitize.clearOnShutdown.hasMigratedToNewPrefs3: true privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}] privacy.trackingprotection.allow_list.hasMigratedCategoryPrefs: true privacy.trackingprotection.allow_list.hasUserInteractedWithETPSettings: true privacy.trackingprotection.consentmanager.skip.pbmode.enabled: false privacy.trackingprotection.emailtracking.enabled: true privacy.trackingprotection.enabled: true privacy.trackingprotection.socialtracking.enabled: true security.pki.mitm_detected: true services.sync.declinedEngines: services.sync.engine.addresses.available: true signon.rustMirror.migrationNeeded: true storage.vacuum.last.content-prefs.sqlite: 1780379441 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1783028108 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found. Important Locked Preferences ---------------------------- extensions.formautofill.creditCards.os-auth.locked.enabled: false fission.autostart.session: true media.utility-process.enabled: true security.enterprise_roots.enabled: true signon.management.page.os-auth.locked.enabled: false Places Database --------------- Last Idle Maintenance Date: 6/27/2026, 2:22 AM Last Vacuum Date: 7/2/2026, 2:35 PM Last Integrity Corruption Date: Missing Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.39 Version in use: 4.39 NSS Expected minimum version: 3.125 Version in use: 3.125 NSSSMIME Expected minimum version: 3.125 Version in use: 3.125 NSSSSL Expected minimum version: 3.125 Version in use: 3.125 NSSUTIL Expected minimum version: 3.125 Version in use: 3.125 Sandbox ------- Content Process Sandbox Level: 9 Effective Content Process Sandbox Level: 9 Win32k Lockdown State for Content Process: Win32k Lockdown enabled -- default value is true GPU Process Sandbox Level: 2 Startup Cache ------------- Ignore Disk Cache: false Found Disk Cache on Init: true Wrote to Disk Cache: false Internationalization & Localization ----------------------------------- Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"] Remote Debugging (Chromium Protocol) ------------------------------------ Accepting Connections: false URL: Printing -------- Modified print settings ----------------------- Content Analysis (DLP) ---------------------- Active: false Connected to Agent: Agent Path: Agent Failed Signature Verification: Request Count: