I just paid for the Mozilla VPN, 100$ for a year, and now it's free, can I get a refund?
I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?
All Replies (3)
https://support.mozilla.org/en-US/kb/built-in-vpn
VPN is a built-in Firefox feature that adds privacy by routing your browser traffic through a secure proxy server and masking your IP address. The feature includes a monthly data limit of 50 GB. Unlike Mozilla VPN, which protects your entire device, the built-in VPN only masks traffic that originates in Firefox.
The built-in VPN in desktop Firefox is currently rolled out in US, UK, Germany, France and Canada. It is said to be rolled out in some 22 additional locations for Firefox 152.0 release.
Which one you use depends on your use.
However if you still want a refund for Mozilla VPN app then see https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn , You can also go on top for Ask a Question > Mozilla VPN to submit a direct ticket for support.
The free vpn that you are referring to is Firefox VPN, which is different from Mozilla VPN.
Firefox VPN is free, Mozilla VPN is not. Firefox VPN only covers your browsing on Firefox, Mozilla VPN affects all online applications on your device. Firefox VPN has a monthly data cap of 50 GB, Mozilla VPN does not.
There are other differences relating to features.
If you want to refund Mozilla VPN for whatever reason, please read this article:
https://support.mozilla.org/kb/how-do-i-request-refund-mozilla-vpn
Mark said
The free vpn that you are referring to is Firefox VPN, which is different from Mozilla VPN.
Mozilla refers to it as built-in VPN as saying "Firefox VPN" makes it seem like it is a separate app like the Mozilla VPN app, https://support.mozilla.org/en-US/kb/built-in-vpn
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