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unable to add account

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  • Last reply by Matt

black59
black59

Hi I am having problems signing into or adding my tpg account email address through both outlook and thunderbird. My address and passwords are correct and I have used the settings in both email programs as listed by the messaging company. The error message I am getting is that on thunder bird it cannot find the settings for my emaill account and on outlook it cant find the settings. I have had ongoing issues with my tpg account, this one is a pop3, since the messaging co took over the emails when tpg moved them to there. Issues are that i get very sporadic emails ie one week working the next nothing for long periods of time. I can successfully add gmail accounts to thunderbird and outlook without problems but the tpg one is my issue. I can get tpg emails through the gmail app on my phone with pop 3 settings but nothing on thunderbird. I have contacted the messaging co for help but other than settings they cannot help and suggested coming to thunderbird for help. I prefer to use thunderbird as my email program to have everything on one would be great again. Can anyone offer advice or assistance I would greatfully appreciate it

Hi I am having problems signing into or adding my tpg account email address through both outlook and thunderbird. My address and passwords are correct and I have used the settings in both email programs as listed by the messaging company. The error message I am getting is that on thunder bird it cannot find the settings for my emaill account and on outlook it cant find the settings. I have had ongoing issues with my '''tpg account, this one is a pop3, '''since the messaging co took over the emails when tpg moved them to there. Issues are that i get very sporadic emails ie one week working the next nothing for long periods of time. I can successfully add gmail accounts to thunderbird and outlook without problems but the tpg one is my issue. I can get tpg emails through the gmail app on my phone with pop 3 settings but nothing on thunderbird. I have contacted the messaging co for help but other than settings they cannot help and suggested coming to thunderbird for help. I prefer to use thunderbird as my email program to have everything on one would be great again. Can anyone offer advice or assistance I would greatfully appreciate it

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Matt
Matt
  • Top 10 Contributor

Let me guess? A Norton customer

Seriously antivirus and heir associated firewalls and VPNs are the principal cause of email problems with email client applications. They are all tested on websites, everyone used a browser. Only a select few feel the need for a mail client. Most antivirus products think they can manage email, detect SCAMS and SPAM and somehow protect you by blocking access. Generally the first thing to try is disabling the antivirus and let Microsoft Defender manage security which it will do as soon as the paid product is disabled.

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