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  • Last reply by Konstantina Papadea

I tried to play in Fanduel Casino, but it says that it can not locate it! So I can not play??

I tried to play in Fanduel Casino, but it says that it can not locate it! So I can not play??

All Replies (3)

Hi there, Could you share the website you are trying to enter? Also are you able to do so in another browser?

www.fanduel.com and it did work with other browsers! Just wondering why it will not work with Firefox? It can not locate me when I try to play??

Hi,

I don't think it's a location issue, usually you get a small window on top left if the website is asking for your location and you can enable it or not. Let's see if there is something in your Firefox blocking this.

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it. Does the problem persist?
  2. If the problem is not fixed, try clearing Firefox cache. Does it help?
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website). Does it help?
  4. If it also does not help, try running Firefox in Troubleshoot Mode. Does the problem persist? If not, please follow the steps from this article to troubleshoot further.

Let me know how it goes.

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