Hello there mikem

Gmail is not working properly in combination with thunderbird. In gmail :Settings > See all settings > Forwarding and POP/IMAP. Check if imap use is enabled in gmail.

I am not using gmail this is a pop3 account. that was working fine yesterday

Hello there

Yes ,i do see now.

Hello there

Okay, it stoped downloading these mails? Do you use anti virus programs like Norton or other antivirus is there that exception for thunderbird.exe. Make sure that it is accepted by firewall software there on that pc of you. Make sure that thunderbird is not working offline./file>work offline.

To solve this issue is to go into that inbox and delete all unwanted or older emails that cause blocking to download it might be a quick one to see if this is related to that issue here. Other good things to go there are disabling anti virus scans that are involved with thunderbird mail.

My excuses , it s a kind of late down here. It was email not g-mail.

Did you had error messages or blacklisted messages onscreen? You also can start up in troubleshooting mode to find out if you can receive mail now? So if you don’t t put off that antivirus try going into that trouble shoot mode. I think it s not necessary to do if all these add ons and extensions are okay? https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird It might be that one of these things is bugging the software. It could be more interesting if you first startup that operating system in safe mode and thereby the safe mode for thunderbird is okay to go in to.

Can you receive or download mail again?

When I try to download massages it does nothing. everything else seems to work. Mike

Mike, does this problem still occur? Have you learned anything about its cause and solution?

The software will not download messages. I have tried another software which I get the same response, Nothing. It doesn't show any error messages. so I think the drivers are not5 working or corrupt.

Let is start with the basics. You have an account set up in Thunderbird, right? Has it ever retrieved messages?

You said that everything else works. Can you send messages from this account?

Please report your incoming and outgoing server settings for that account in Thunderbird. Incoming server settings are in account settings > server settings. Outgoing server settings are in account settings > click on account name > edit SMTP server.

We will need this information for each server:

server name port connection security method authentication method username: just report if whether or not you are using your full e-mail address

Yes it was retrieving mail prior to this issue. I checked this by using my cell software which did work.

the server is pop.secureserver.net

Sorry I missed the rest. pop.secureserver.net port 110 smtp.secureserver.net port 587 Mikem12@ryushu.com

connection security method? authentication method?

Can you see messages in your inbox in webmail that Thunderbird does not fetch?

Are you using anti-virus software?

Yes I can see it online and on my Cell phone. antivirus was shutdown

note the sending smtp function still works.

Oh, I just remembered that Google is ending support for POP accounts.

Switch to IMAP in Thunderbird: https://support.mozilla.org/en-US/kb/switch-pop-imap-account

Sorry  …  you already clarified that the account is not gmail.

Is the phone account IMAP or POP?

Show the activity window. Check for new messages. What is logged in the activity window?