Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird keeps crashing - just installed on mac (Monterey 12.7.6) - will not setup email

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 13 views
  • Last reply by Wayne Mery

i just installed Thunderbird on my mac and it cannot get past the initial setup. i enter my email provider username and password and it just crashes.

tried starting in safe mode and creating new profile using terminal...same issue. continues to just crash.

little help?

thanks!

Jesse

i just installed Thunderbird on my mac and it cannot get past the initial setup. i enter my email provider username and password and it just crashes. tried starting in safe mode and creating new profile using terminal...same issue. continues to just crash. little help? thanks! Jesse
Attached screenshots

All Replies (2)

re :i just installed Thunderbird on my mac and it cannot get past the initial setup. i enter my email provider username and password and it just crashes.

Maybe this error is being caused by the new 'Account Hub' which is currently 'experimental' Before you try to create a mail account, please do this first:

  • Click on 'Menu app' 3 line icon
  • select 'Settings' > 'General'
  • 'Account Hub' section
  • uncheck this checkbox: 'Create accounts in the new Account Hub'

Now try to create the mail account using the original format.

Please mark this comment as 'Chosen Solution' if it works for you. This will give us important feedback as the developers really need to know what is going on.

In addition

  • Help > TRoubleshooting information
  • scroll down to Crash Reports....section

It will list recent reported crash reports Can you please post just the Report ID number it should start with: bp---number It should be displayed using blue text as if a link.

Many thanks.

Helpful?

jesserivera67 ?

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.