Hi Dati,

Let me escalate this to our team. Can you share your ticket number?

Hi Dati, Let me escalate this to our team. Can you share your ticket number?

Hi, I don't have a ticket number, didn't receive any. I'm just afraid that my Pocket list will be deleted 😞 It seems that all I need to do to be able to export my list is just to verify my email address but I'm not receiving the verification mail. Thanks!

Hi Dati, Let me escalate this to our team. Can you share your ticket number?

This is the ID I was given when trying to export 5ed924f1-3f7a-402a-8534-b1ded5e5b40b

I just realized that you said you sent an email. I don't think we provide email support.

If you haven't already, can you create a ticket via this contact form? We have a dedicated support team for Pocket, and you'll get assistance from our support agent if you use that contact form instead. That is a different thing from this Community Support, as we can not disclose PII information such as email address in this forum.

I just realized that you said you sent an email. I don't think we provide email support. If you haven't already, can you create a ticket via [/questions/new/pocket/form this contact form? We have a dedicated support team for Pocket, and you'll get assistance from our support agent if you use that contact form instead. That is a different thing from this Community Support, as we can not disclose PII information such as email address in this forum.

Sorry for the confusion, that is exactly what I did, and haven't noticed that I've received a ticket ID in the mail. I've just sent another form, and this is my ticket ID: 285712 . I would be grateful if you guys could help me, thanks.

Thanks for sharing the ticket ID. I've just forwarded that to our team.

We'd love to help you as far as we can, but your case is a bit more complicated than what we normally tackle here. So please wait for them to get back and thanks for your patience!