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whenever i am trying to email merge its showing me password change

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  • Last reply by sakura

Alexander Green
Alexander Green
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Dear [Support Team],

I hope this message finds you well. I am Alexander from BSA Service Corp . I am reaching out to seek your assistance regarding an ongoing issue we are facing while attempting to log in for the email merge in Thunderbird. Despite multiple attempts, we are encountering a password error message from the server.

We have made several efforts to resolve the issue on our end, but unfortunately, the problem persists. We kindly request your support in troubleshooting and resolving this issue at the earliest.

Your prompt assistance would be greatly appreciated.

Thank you for your attention to this matter.

Dear [Support Team], I hope this message finds you well. I am Alexander from BSA Service Corp . I am reaching out to seek your assistance regarding an ongoing issue we are facing while attempting to log in for the email merge in Thunderbird. Despite multiple attempts, we are encountering a password error message from the server. We have made several efforts to resolve the issue on our end, but unfortunately, the problem persists. We kindly request your support in troubleshooting and resolving this issue at the earliest. Your prompt assistance would be greatly appreciated. Thank you for your attention to this matter.
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sakura
sakura
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Hello Alexander!thank you!It looks like Thunderbird is failing to authenticate with the SMTP server (smtp.hostinger.com) during the email merge process. Here are some troubleshooting steps to resolve the issue: 1. Verify the Password 

   Ensure you are entering the correct password for the email account.
   If you recently changed your email password, update it in Thunderbird.

2. Check SMTP Server Settings 

   Go to Thunderbird > Account Settings > Outgoing Server (SMTP).
   Verify the settings match Hostinger’s SMTP settings:
       Server Name: smtp.hostinger.com
       Port: 465 (SSL/TLS) or 587 (STARTTLS)
       Authentication Method: Normal Password
       Username: Your full email address (e.g., alexander@bsaservicecorp.com)

3. Enable SMTP Authentication on Hostinger 

   Log in to your Hostinger webmail or control panel.
   Look for SMTP settings and ensure that authentication is enabled.
   If Hostinger requires app passwords for email clients, generate one and use it instead of your regular password.

4. Try Logging in via Webmail 

   Visit Hostinger’s webmail interface (https://webmail.hostinger.com/).
   Try logging in with your credentials. If it fails, reset your password.

5. Disable or Adjust Firewall/Antivirus 

   Sometimes, security software blocks SMTP connections. Temporarily disable your firewall or antivirus and try again.

6. Test in Another Email Client 

   Try configuring your email in Outlook or another email client to see if the issue is specific to Thunderbird.

If the issue persists, let me know what troubleshooting steps you've tried, and we can dig deeper! 🚀with regards Sakura.