Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting a Send Message Error using Thunderbird.

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 19 views
  • Last reply by DavidGG

BackStar Enterprises
BackStar Enterprises
more options

Been using Thunderbird for 10 years and just recently I started getting the following error message which has my PC mail client locked up and my phone mail system also is unable to send mail.

Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: <larrybax2r@charter.net> service temporarily unavailable. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1390.

Of course I tried Spectrum technical support and they were of no help. They said it is not their error message and they blame it on Thunderbird.

What do I have to do to fix this?

Been using Thunderbird for 10 years and just recently I started getting the following error message which has my PC mail client locked up and my phone mail system also is unable to send mail. Sending of the message failed. The message was not sent due to exceeding the allowed number of recipients. The server responded: <larrybax2r@charter.net> service temporarily unavailable. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1390. Of course I tried Spectrum technical support and they were of no help. They said it is not their error message and they blame it on Thunderbird. What do I have to do to fix this?

All Replies (2)

david
david
  • Top 10 Contributor
more options

Puzzling that they would deny owning an error message from spectrum.net. Anyway, you didn't say whether you were sending to one recipients or to a bunch of recipients. If sending to many, I suggest using the mailmerge addon, as that seems to be at the core of the issue. I agree, that is not good support.

DavidGG
DavidGG
more options

Well, their technical support appears to be trash, but the error message provided by their SMTP server is unusually informative. Have you checked the web page the SMTP server gave you to see what the error code means? It says this:

Spectrum limits emails by the number of messages sent, amount of recipients, potential for spam and invalid recipients.

Unlike other much more cryptic error messages we're used to see, this one is pretty clear about what the problem is…