Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser Firefox Mozilla does not open on my desktop

  • 2 பதிலளிப்புகள்
  • 0 இந்த பிரச்னைகள் உள்ளது
  • 11 views
  • Last reply by zeroknight

Hello,

I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to open a new tab it says that it crashed.

I looked and I do have Firefox as my start up browser in my settings. Thank you for any advice on getting back to my favorite browser.

Sincerely, Sandy

Hello, I have been using Firefox Mozilla for many years. This morning it opened up fine. Then this afternoon (Dec 7, 2023) it would not open for me and when I try to open a new tab it says that it crashed. I looked and I do have Firefox as my start up browser in my settings. Thank you for any advice on getting back to my favorite browser. Sincerely, Sandy

All Replies (2)

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

Try holding down the Shift key when starting Firefox to see if you can get into Troubleshoot Mode.

Helpful?

கேள்வி எழுப்பு

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.