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Primary password will not work after reload

dennis661

I deleted Firefox from my computer and then reloaded it and the primary password comes up but it will not accept my password and I need to know how to start fresh. As it stands it won't let me into anything

I deleted Firefox from my computer and then reloaded it and the primary password comes up but it will not accept my password and I need to know how to start fresh. As it stands it won't let me into anything

All Replies (2)

I notice that you have a weird user agent with "Herring/98.1.5200.1" appended.

  • Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:97.0) Gecko/20100101 Firefox/97.0 Herring/98.1.5200.1

Did you download Firefox from the Mozilla server ?