Exiting Firefox
I just loaded Firefox onto my Windows 7 computer. I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner. Any ideas?
Thanks,
Edwin C. Fogarty
All Replies (2)
We recommend using the File > Exit to shut down the browser as
using the close window X sometimes causes issues.
fogartyedwinc said
I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner.
Hello Edwin,
The closing X should work .....
Let's try Firefox in Safe Mode :
If Firefox is not running :
Hold down the Shift key when starting Firefox.
If Firefox is running :
3-bar menu <big>→</big>
'?' (at the bottom of the dropdown) <big>→</big> 'Restart with Add-ons disabled'.
Then OK the restart.
A small dialog should appear.
Click 'Start in Safe Mode' ( not 'Refresh' !)
See :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And :
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
If it works in Safe Mode, then re-enable your extensions one by one (providing you have any, of course) till you find the culprit.
If it's not an extension that causes the closing X not to work, we'll have to look for some other reason.