Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FireFox won't update because it says I'm using XP ... I AM NOT Using XP, I am using Win7. Why does FireFox not recognize my correct OS?

  • 2 பதிலளிப்புகள்
  • 1 இந்த பிரச்சனை உள்ளது
  • 92 views
  • Last reply by ParSix2000

Fire Fox is saying that I'm using XP so it doesn't update. However, I am NOT using XP, I AM using Win7 Professional.

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi ParSix2000, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

Read this answer in context 👍 2

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

hi ParSix2000, please check that you haven't set firefox to run in windows xp compatibility mode - more details in: https://support.mozilla.org/en-US/questions/1232291

afterwards you could also download a fresh version of firefox from https://www.mozilla.org/firefox/all/ in order to switch from the esr update channel to regular release builds.

THANK YOU ... I did have settings set for XP. Changed it to Win 7 and got the updates. Thank you again for your help.