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ஆதரவு மன்றம்

Sync not working on one system

  • 5 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by Shadow110
பதிவிடப்பட்டது

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is running FireFox 52.8.0. What is odd is that I was able to register the system with sync, but when I click on the sync icon, nothing happens. The sync logs indicate some errors:

1527247286244	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]"  nsresult: "0x80004005 (NS_ERROR_FAILURE)"  location: "JS frame :: resource://services-crypto/utils.js :: makeHMACKey :: line 120"  data: no] Stack trace: makeHMACKey()@resource://services-crypto/utils.js:120 < hkdf()@resource://services-crypto/utils.js:144 < deriveHawkCredentials()@resource://services-common/hawkrequest.js:132 < this.FxAccountsClient.prototype.signCertificate()@resource://gre/modules/FxAccountsClient.jsm:315 < FxAccountsInternal.prototype.getCertificateSigned()@resource://gre/modules/FxAccounts.jsm:986 < FxAccountsInternal.prototype.getKeypairAndCertificate<()@resource://gre/modules/FxAccounts.jsm:1060 < TaskImpl_run()@resource://gre/modules/Task.jsm:319 < Handler.prototype.process()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:932 < this.PromiseWalker.walkerLoop()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813 < this.PromiseWalker.scheduleWalkerLoop/<()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:747
1527247286244	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286246	FirefoxAccounts	ERROR	FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11
1527247286248	FirefoxAccounts	ERROR	Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getSignedInUserProfile/<@FxAccounts.jsm:1524:35

Jon

I have several system that all use Firefox and are configured to use sync. All of them, but this one sync fine. The one with the issue is on a RHEL 7.5 host and is running FireFox 52.8.0. What is odd is that I was able to register the system with sync, but when I click on the sync icon, nothing happens. The sync logs indicate some errors: <pre><nowiki>1527247286244 FirefoxAccounts ERROR FxA rejecting with error UNKNOWN_ERROR, details: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIKeyObjectFactory.keyFromString]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://services-crypto/utils.js :: makeHMACKey :: line 120" data: no] Stack trace: makeHMACKey()@resource://services-crypto/utils.js:120 < hkdf()@resource://services-crypto/utils.js:144 < deriveHawkCredentials()@resource://services-common/hawkrequest.js:132 < this.FxAccountsClient.prototype.signCertificate()@resource://gre/modules/FxAccountsClient.jsm:315 < FxAccountsInternal.prototype.getCertificateSigned()@resource://gre/modules/FxAccounts.jsm:986 < FxAccountsInternal.prototype.getKeypairAndCertificate<()@resource://gre/modules/FxAccounts.jsm:1060 < TaskImpl_run()@resource://gre/modules/Task.jsm:319 < Handler.prototype.process()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:932 < this.PromiseWalker.walkerLoop()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813 < this.PromiseWalker.scheduleWalkerLoop/<()@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:747 1527247286244 FirefoxAccounts ERROR Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11 1527247286246 FirefoxAccounts ERROR Could not retrieve profile data: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11 1527247286246 FirefoxAccounts ERROR FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11 1527247286246 FirefoxAccounts ERROR FxA rejecting with error UNKNOWN_ERROR, details: Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getOAuthToken<@FxAccounts.jsm:1415:13 < TaskImpl_run@Task.jsm:320:42 < Handler.prototype.process@Promise-backend.js:935:21 < this.PromiseWalker.walkerLoop@Promise-backend.js:813:7 < this.PromiseWalker.scheduleWalkerLoop/<@Promise-backend.js:747:11 1527247286248 FirefoxAccounts ERROR Error: UNKNOWN_ERROR (resource://gre/modules/FxAccounts.jsm:1484:18) JS Stack trace: FxAccountsInternal.prototype._error@FxAccounts.jsm:1484:18 < FxAccountsInternal.prototype._errorToErrorClass@FxAccounts.jsm:1479:12 < FxAccountsInternal.prototype.getSignedInUserProfile/<@FxAccounts.jsm:1524:35 </nowiki></pre> Jon

cor-el மூலமாக திருத்தப்பட்டது

Additional System Details

நிறுவப்பட்ட நிரல்கள்

  • This plugin provides integration with GNOME Shell for live extension enabling and disabling. It can be used only by extensions.gnome.org
  • The IcedTea-Web Plugin executes Java applets.

பயன்பாடு

  • Firefox 52.8.0
  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
  • Support URL: https://support.mozilla.org/1/firefox/52.8.0/Linux/en-US/

நீட்சிகள்

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • LastPass: Free Password Manager 4.10.1.0 (support@lastpass.com)
  • Morning Coffee Quantum 1.2.0 ({fbcbdc47-ebd2-42f0-b2bb-7cc902ec2f40})
  • Multi-process staged rollout 1.10 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: X.Org -- AMD CEDAR (DRM 2.50.0 / 3.10.0-862.3.2.el7.x86_64, LLVM 5.0.0)
  • adapterDeviceID: AMD CEDAR (DRM 2.50.0 / 3.10.0-862.3.2.el7.x86_64, LLVM 5.0.0)
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: X.Org
  • crashGuards: []
  • currentAudioBackend: pulse
  • driverDate:
  • driverVersion: 3.0 Mesa 17.2.3
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'name': u'HW_COMPOSITING', u'log': [{u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'default'}]}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'name': u'OPENGL_COMPOSITING', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}]}]}
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'CairoUseXRender': 0, u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webgl2Renderer: X.Org -- AMD CEDAR (DRM 2.50.0 / 3.10.0-862.3.2.el7.x86_64, LLVM 5.0.0)
  • webglRenderer: X.Org -- AMD CEDAR (DRM 2.50.0 / 3.10.0-862.3.2.el7.x86_64, LLVM 5.0.0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Shadow110 1072 தீர்வுகள் 14836 பதில்கள்
பதிவிடப்பட்டது

HI, please use the info at bottom of this URL to register and to file : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq


Please let us know if this solved your issue or if need further assistance.

HI, please use the info at bottom of this URL to register and to file : https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq Please let us know if this solved your issue or if need further assistance.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

Actually, I am logged into my Firefox account. The problem is when I click on Sync, nothing happens and I see all of the errors mentioned above.

Thanks, Jon

Actually, I am logged into my Firefox account. The problem is when I click on Sync, nothing happens and I see all of the errors mentioned above. Thanks, Jon
Shadow110 1072 தீர்வுகள் 14836 பதில்கள்
பதிவிடப்பட்டது

Hi, please go to the bottom of this URL https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq and follow instructions. Make a Account, post the issue and the report and wait.

Please let us know if this solved your issue or if need further assistance.

Hi, please go to the bottom of this URL https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq and follow instructions. Make a Account, post the issue and the report and wait. Please let us know if this solved your issue or if need further assistance.
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

So I disconnected from my firefox account and then reconnected. I received an email that stated: "New sign-in to Firefox" but the browser itself is stuck at "Working". The "Working" banner has been up for 30 minutes now. If I go to //Preferences/Sync, I see "jon@irishtech.org" is not verified". I have not received an email at my xxx@xxx.org account (I have verified that the Spam filter has not intercepted the request). If i click on the "Verify Email" button, I get this error: "Unable to Send Verification. We are unable to send a verification mail at this time, please try agai..."

Again, this only happens on one of my systems and it is a RedHat Enterprise Linux 7.5 system. All of my MacOS and Windows systems have no issues authenticating to my firefox account. i have attached the latest sync log file.

Jon

So I disconnected from my firefox account and then reconnected. I received an email that stated: "New sign-in to Firefox" but the browser itself is stuck at "Working". The "Working" banner has been up for 30 minutes now. If I go to //Preferences/Sync, I see "jon@irishtech.org" is not verified". I have not received an email at my xxx@xxx.org account (I have verified that the Spam filter has not intercepted the request). If i click on the "Verify Email" button, I get this error: "Unable to Send Verification. We are unable to send a verification mail at this time, please try agai..." Again, this only happens on one of my systems and it is a RedHat Enterprise Linux 7.5 system. All of my MacOS and Windows systems have no issues authenticating to my firefox account. i have attached the latest sync log file. Jon

irishjd மூலமாக திருத்தப்பட்டது

Shadow110 1072 தீர்வுகள் 14836 பதில்கள்
பதிவிடப்பட்டது

Hi, please edit out your email as this is a public forum and bots and spammers will get it.

Again, need to make a account from the bottom of that URL at bugzilla and then login and give all the info your giving us.

Unfortunately we do not have access or able to send messages to the people that look after Sync, which is not us. Bugzilla please.

Hi, please edit out your email as this is a public forum and bots and spammers will get it. Again, need to make a account from the bottom of that URL at bugzilla and then login and give all the info your giving us. Unfortunately we do not have access or able to send messages to the people that look after Sync, which is not us. Bugzilla please.