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ஆதரவு மன்றம்

Ever since the update on 9th May 2018, Firefox doesn't work properly, keeps freezing, crashing and refuses to connect to websites.

  • 9 replies
  • 1 இந்த பிரச்சனை உள்ளது
  • Last reply by FredMcD
பதிவிடப்பட்டது

I can't open google docs, I can't visit the bank website - every page either freezes and crashes Firefox of simply won't even connect saying everything is an insecure connection.

I can't open google docs, I can't visit the bank website - every page either freezes and crashes Firefox of simply won't even connect saying everything is an insecure connection.

Additional System Details

பயன்பாடு

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

கூடுதல் தகவல்

FredMcD
  • Top 10 Contributor
4342 தீர்வுகள் 61082 பதில்கள்
பதிவிடப்பட்டது

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link} ------------------ [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

This appears for every website;

This appears for every website;
FredMcD
  • Top 10 Contributor
4342 தீர்வுகள் 61082 பதில்கள்
பதிவிடப்பட்டது
https://support.mozilla.org/en-US/kb/what-does-your-connection-is-not-secure-mean
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

followed the instructions on the link and restarted machine which took ages and still same problem showing

followed the instructions on the link and restarted machine which took ages and still same problem showing
FredMcD
  • Top 10 Contributor
4342 தீர்வுகள் 61082 பதில்கள்
பதிவிடப்பட்டது

Chez301 said

every page either freezes and crashes Firefox

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

''Chez301 [[#question-1217396|said]]'' <blockquote> every page either freezes and crashes Firefox </blockquote> In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

200ba9cc-bbbd-4cdd-9fd1-5e4fc9d01e65 10/05/2018 09:57 74bfa522-633d-46e8-ad56-979f801d4035 06/01/2018 10:55 c5220873-b28e-4a1b-baab-9d5e5afddefe 06/01/2018 10:55 962e836f-28f2-40ac-87a3-e0c659eab2f6 21/12/2017 23:28 63736e33-1add-44ab-93a8-cd07bc850d28 21/12/2017 10:21 e02b22f0-d9ad-49fa-9505-f60bc57c26e2 02/12/2017 21:51 cea7f0fa-c2dd-4a30-962d-e90962747b93 02/12/2017 20:54 17db9f91-19a8-49e9-93ff-9170e74e0cb5 01/08/2017 12:57

I think this is what you were wanting?

200ba9cc-bbbd-4cdd-9fd1-5e4fc9d01e65 10/05/2018 09:57 74bfa522-633d-46e8-ad56-979f801d4035 06/01/2018 10:55 c5220873-b28e-4a1b-baab-9d5e5afddefe 06/01/2018 10:55 962e836f-28f2-40ac-87a3-e0c659eab2f6 21/12/2017 23:28 63736e33-1add-44ab-93a8-cd07bc850d28 21/12/2017 10:21 e02b22f0-d9ad-49fa-9505-f60bc57c26e2 02/12/2017 21:51 cea7f0fa-c2dd-4a30-962d-e90962747b93 02/12/2017 20:54 17db9f91-19a8-49e9-93ff-9170e74e0cb5 01/08/2017 12:57 I think this is what you were wanting?

Chez301 மூலமாக திருத்தப்பட்டது

FredMcD
  • Top 10 Contributor
4342 தீர்வுகள் 61082 பதில்கள்
பதிவிடப்பட்டது

FredMcD said

Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
''FredMcD [[#answer-1110977|said]]'' <blockquote> '''Note: ''' If any reports do not have '''BP-''' in front of<br> the numbers/letters, click it to submit them. </blockquote>
பதிவிடப்பட்டது

கேள்வியின் உரிமையாளர்

I've done that

I've done that
FredMcD
  • Top 10 Contributor
4342 தீர்வுகள் 61082 பதில்கள்
பதிவிடப்பட்டது

Please post the bp- so we can look them up.

Please post the '''bp-''' so we can look them up.