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My phone is acting strangely and I am running out of storage space have tred to install a antivirus system which is meant to be free but keep getting redirected to a website that is asking me to pay £1.99 a month but if it is meant to be Free why am I being asked to pay and have to give my bank details I am very worried and dont know what to do Can you please help me and advise me what I should or can do to protect my phone. Please advise me what to I should do next If you can resolve this Youself that would be great because I am no good with technology and can't really follow instructions due to the fact that even the simplest of instructions for me is extremly difficult to follow but because I am talking to someone or something that overestimates my ability on a false assumption I am the left in a situation that for me is almost impossible to resolve I am not unintelligent But that is not the problem my ability with technology is always overrated simply because the starting point of my assumed knowledge is based on something that knows the subsect matter inside out but does not seem to grasp or understand this scenario or indeed my situation and its not because it is unintelligent either the point I am trying to make here I simply can't do what the person or A.I. Assumes I can do I know what the problem is because the problem is because I am at the lowest level of computer or technology learning the best analogy I can give is simply this I am like a learner driver with zero knowledge of how to drive and the instructor whose knowledgle of the subject matter is not in doubt. But, what the real problem is because the instructer is trying to teach me thing's that are far to advanced I am doomed and destined to fail I dont lack ability or Intelligence and clearly niether does the Instructor the problem for me simply lies in the level of my ability to grasp concepts in a subject matter I know nothing about is being overrated every time it is both frustrating and upsetting in equal measure but I cant solve the prolem even though I know what it is Its like trying to teach a child how to understand the alphabet, you simply have to pitxh any level of instruction to suite the individual if my level of comprehension is A.B.C. and I am being asked to decipher the Egyptian Hidroglifics without the Rosseta Stone ( or even assuming) (Once again wrongly of course that even if I did have it) it simply would not make a blind bit of difference either way. I sincerely hope you can gully understand the problem. and resolve it. I will answer every question you ask to the best of my ability. But please just dont overrate it please Thank You. its also important for you to know that I am classified as "Severely Disabled" due to a variety of illnesses. Being Classified as "Severely Disabled" does not mean I am Stupid but it also should not be overestimated either. I'm not daft l, but I am also well aware that I wont be winning Mastermind any day soon either. I am Diabetic. I also Have Sleep Apnea, Ulcerative Colitis. Blood Clots on my Lungs and will take Apixiban for the rest of my Life. Arthritis in my spine problems with my feet ( and I have to wear Special Insoles, I have CTS (Carpal Tunnel Syndrome) in both hands and cant type either to Fast or too long, I have weight problems and am classed as Morbidly Clinically Obese but I am now on Mounjaro and its it's working, so Yippee for that, and finally I also suffer from mood swings and severe depression with what is classed as Suicidal Ideation. But other than that the rest of my life is absolutely peachy. So to conclude as mr peeps said and so, to bed. Thank you for taling the time to read this Tomb but Joking Aside (For the Record I Do genuinely have and suffer from all the things Ive Mentioned) I hope you can help me with the issue mention I dont have a problem with all the other stuff its called "Life" but I love mine and change and adapt and get on with it because I am in control of that,( or at least most of it most of the time so that helps) as for the technical stuff I am totally lost, but as an ex Musician and Driving Instructor I could still help to improve things for people who are both Learning and actually Teaching people about Technology not because I understand the sibject matter but mainly because I dont insight is a wonderful thing and Hindsight is the realization of the mistakes everyone makes and Hopefully learns from it. Thank You.

When I go to the first page of a site no problems. At the second page an ad pops out from either the R or L side of the screen. I have scanned with my virus protection (PC Matic) and have also run a scan on Malwarebytes but nothing was flagged. What would be the suggestions as to do next? [redacted email]

Hello. I am trying to start using Mozilla VPN, I linked my account, but afterall, it refuses to connect. It just say, that he "couldn't connect to VPN", it doesn't even mark the reason or gives some feedback. In settings it still offer to get started, despite i've already added account and it should work. What could be causing this? P.S. I have already relaunched a browser:)

In Settings → Privacy & Security → Browsing Data → Manage Exceptions, I added websites one by one and selected Allow so that their cookies and site data are kept. My goal is to stay logged in to these websites while Firefox automatically clears cookies and site data for all other websites when I close Firefox.

However, I found a bug: all the exceptions I added are being deleted after I close and reopen Firefox. Because of this, I am being signed out of all the websites where I was logged in.

This issue started after Firefox was updated to version 154.0 (64-bit) on August 19, 2026. Before this update, the exceptions were working correctly.

Please investigate and fix this issue so that the website exceptions remain saved after restarting Firefox.

I love having the VPN Add-on on my Windows 11 laptop and now I see that there's a plug in for my Android Tablet, too.

I see there's options to turn OFF the VPN, but i don't need it on all the time. To save the data limit, I keep the VPN turned off.

There are some sites that I log into that require me to either not be from Australia amd some I need to be VPN linked to specific countries, like the UK or USA.

Will there be a place to be able to list particular websites to turn the VPN ON for, and, where needed, specify a country to connect to?

Please provide a clear, beginner-friendly, step-by-step guide explaining how a new Mozilla Support volunteer should research, verify, and answer questions accurately. Include common mistakes to avoid, when to ask for more information, and how to know when it is appropriate to refer a user to an official Mozilla support article.

I have paid for and used Mozilla VPN for some years, The app has now disappeared from my Mac Book and when I try to reload it from the website it states "error" and will not reload.

I just clicked on a banner to provide info

https://mzl.la/contribsurvey-2026 I didn't read the URL as I thought Mozilla would use a third party

Then when I finished the questionnaire, having provide my email address I saw another third party domain was in the chain.

https://survey.alchemer.com/s3/8925524/Mozilla-Contributor-Survey-2026

So I am unhappy that two 'strange' organisations have some of my personal details.

No fault of anyone, but me, I just got carried away in the security I felt using Mozilla

(

Under Settings>Privacy/Security>Browsing Data there is no longer the option to Manage Cookies, despite the help section saying that is where to find it. There is no other place in all of Settings to find the list of cookies. There is only the ability to delete all cookies in History, which I have no desire to do. I edit the cookie list weekly, and it is only now, mid August 2026, under Firefox 153 on Win 10 that I no longer have access to them. How do I get it back?

With an older version, i was able to clear cookies after visiting secure sites(s) - now I can't find a way to do this. Please bring it back - I consider this to be extremely important for my security!