பயர்பாக்ஸ் Community Forum

Subject: Firefox Built-in VPN Suddenly Unavailable in Iran

Hello Mozilla Support Team,

I have been using Firefox's built-in VPN without any issues until yesterday.

Suddenly, when I try to enable it, I receive the following error:

"VPN is unavailable – Local laws and restrictions limit where you can use VPN."

I am using Firefox on Ubuntu Linux.

Interestingly, if I temporarily connect through an HTTP proxy (Every Proxy), the VPN connects successfully. After the connection is established, I can disable the proxy, and the Firefox VPN continues working normally.

This makes me suspect that my direct IP address is being incorrectly classified or that something has recently changed in the geographic availability check.

I understand that I am a resident of Iran. Have you deliberately blocked this service in Iran? In a country where people arguably need this service more than ever?

We need VPN services not only for online security and privacy, but also to access various services that are essential for our everyday activities.

I sincerely ask you to reconsider this restriction and make Firefox VPN accessible to users in Iran again.

People in Iran deserve the same access to online privacy, security, and freedom as everyone else. I truly hope you will reconsider this decision and help us regain access to this valuable service.

Thank you for your time and consideration.

Best regards,

hi im reaching to you from Iran, you recently removed our access to your built-in VPN which we, as Iranian people are in dire need of free access to internet so here i am asking you, please reconsider about we using your VPN we are in need of something like this. with high regards.

Hello Mozilla Support Team,

I'm experiencing an issue with Firefox's built-in VPN.

The VPN was working perfectly until a few minutes ago, when it suddenly stopped connecting and displayed the following error:

"Couldn't connect to VPN."

After that, the VPN panel started showing the "Get started" page again. Whenever I click the button and sign in with my Mozilla account, my email is successfully verified, but I'm redirected to the same page.

Here are some details:

Firefox version: 159.0.1

Mozilla account sign-in: Successful

Regular internet connection: Working normally

Enterprise Policies: Inactive

Signing out and signing back in: Didn't solve the issue

Could you please investigate whether this is an account authorization issue or a problem with the VPN service?

Thank you for your help.

my VPN is not connected and stayed on step get started, when i click on get started button the uploaded image is showed and when i click on its continue bottom nothing happen.

hello, I've was using Mozilla built in VPN for a long time now and it was incredible! but just a few minutes ago it stopped working for me. i never had this problem. in the error is says "local laws limit where you can use VPN". i don't understand why all of the sudden this error has appear for me when i haven't changes my location or wifi.

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Canadian provinces of BC, AB, and MB are all moving to new timezones on Nov 1, 2026.

Firefox still does not support any of the new timezones. This will break automatic timezone support for many applications, if not addressed immediately.

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There is only a few days left to address this issue. What is the rollout plan for the required updates?

Thanks.

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GMB

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