பயர்பாக்ஸ் Community Forum

Dear Firefox Team,

I am writing to express my concern about the recent unavailability of Firefox's built-in VPN service in Iran and to kindly request that you consider making this feature accessible to users in the country.

I had been using Firefox's built-in VPN regularly, and it was an extremely valuable tool for me. Unfortunately, I recently discovered that Iran is not included in the list of supported countries, and the service is no longer available to me.

Internet access in Iran is subject to significant restrictions. Many international websites and online services are either blocked by the authorities or restrict access to users connecting from Iranian IP addresses. As a result, accessing independent information, educational resources, professional platforms, and many essential online services can be extremely difficult.

For users like me, Firefox's built-in VPN was more than just a convenient browser feature. It provided an opportunity to access the open internet, overcome geographical restrictions, and stay connected to the global digital community.

I understand that service availability may depend on technical, legal, or regulatory considerations. However, I sincerely hope Mozilla will reconsider its regional availability policy and explore ways to make this feature accessible to people in Iran, subject to applicable requirements.

Mozilla has long been associated with an open, accessible, and user-centered internet. Making this service available to users who face substantial barriers to accessing information would be a meaningful reflection of those values.

I would appreciate it if you could forward this request to the relevant team and let me know whether there are any plans to support users in Iran in the future.

Thank you for your time and for your continued efforts to keep the internet open and accessible to everyone.

Kind regards,

Hi,

I'm trying to use Firefox's built-in VPN, but I can't turn it on.

Details: - Firefox version: 159.0.1 (64-bit), up to date - OS: Windows 11 - Location: Iraq - Mozilla account: signed in successfully (I see "Signed in successfully!" on accounts.firefox.com)

Problem: After signing in, the VPN panel in the toolbar still shows "Try Firefox's built-in VPN" with a "Get started" button. When I click it, I'm asked to sign in again and end up in a loop. I can never turn the VPN on.

What I checked: - about:policies shows "The Enterprise Policies service is inactive." - I manually set browser.ipProtection.enabled to true in about:config (the VPN button only appeared after this).

I noticed that Iran is not on the list of supported regions in your help article "Unable to find the built-in VPN in Firefox." Is this the reason it doesn't work for me? If so, are there plans to make the built-in VPN available in Iraq? If not, could you tell me what else might be causing this loop?

Thank you.

Hi I'm having this issue with the built-in vpn for firefox where it keeps sending me back to the "Get Started" page every time I sign in. The vpn was working just fine last until I closed the browser and opened it again a few minutes later. I asked Chatgpt for help but couldn't fix the issue and it sent me here. There are no policies listed on the about policies page, the remote improvements setting is enabled and there are no vpn holdback studies appearing in the about:studies page. Also, the issue persists even in troubleshoot mode. Any ideas how to fix this problem? Thanks in advance

hello dear firefox I can,t coneccted with vpn firefox please chek in and fixed my problem beacuse i need this vpn for my work . thankrepead it please fixed my problem beacuse i need it

Dear Mozilla Team,

I am writing to you today not just as a user, but as a human being who feels completely trapped between oppressive government censorship and international restrictions.

For a long time, Mozilla’s free VPN was a small window of digital freedom for me, allowing me to bypass the severe and suffocating internet censorship imposed by our government in Iran. But recently, that window was suddenly shut. Overnight, this vital tool stopped working for me and thousands of others like me here.

It is deeply painful to realize that simply because of the geographical accident of where we were born, our entire lives are controlled, restricted, and penalized by governments and external barriers alike. Why must ordinary people suffer from both sides? We are only trying to access the open internet, communicate freely, and reclaim a basic human right.

Mozilla has always stood for a free, open, and accessible internet for everyone. I am urgently asking you from the bottom of my heart: Can Mozilla do something to help us? Is there any way for users in Iran to regain access to your VPN service and bypass these digital walls?

We need your help more than ever. Please don't leave us behind in the dark.

Sincerely,

Farhad mohammadaliha

A user from Iran