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Not sure what seems to be happening after going through the usual list of troubleshooting. I've run it in troubleshooting mode, none of my very few extensions seem to be causing the issue since it crashed during that test too. I've cleared my cache, I've made sure it's up to date, I also turned off hardware acceleration. I even tested my RAM to make sure it wasn't that.

At this point I have no idea what the problem is, and have even less idea how to fix it.

Hello,

I am using Windows 10 (64-bit) and Mozilla Firefox.

Since Microsoft has ended Windows 10 support, I would like to know:

1. Will Firefox continue receiving security updates on Windows 10? 2. Will I continue receiving the latest Firefox versions? 3. Do I need to install Firefox ESR? 4. What do you recommend to keep Firefox secure on Windows 10?

Thank you for your help.

Sup guys.

I switched to firefox a while back and as luck would have it, discovered it's perfectly fine free built-in vpn. being from the most notorious country on planet earth, we're extremely restricted in terms of accessing the free world and this felt like a breeze. (Only other way I could connect was using TOR. and it'd take me very very long time to just load a page, just like it's taking right now.)

It worked very well for me. one tap connection and all. but this morning I tried using it and suddenly it's giving me the "access blocked in your region" message.

I do understand that firefox isn't obligated to provide, but I also think we have nothing to do with those who are ruling us forcefully and also think that feature was a great match for people like us.

I'm in a terrible situation mentally, physically and financially. and not really able to find something else since nothing really works here.

If someone on Firefox team reads this, I really appreciate some insights.

thanks.

Dear Mozilla / Firefox Support Team,

I am writing to formally and urgently request that you restore access to the Firefox VPN service for users in Iran.

Until recently, the Firefox VPN service was working very well for us. However, today we discovered that the service has suddenly become unavailable. Whenever we try to activate it, we receive the following message:

• • "VPN is inactive."**

This is extremely disappointing and frustrating, especially considering how important and necessary this service is for users in Iran.

Internet access in Iran is subject to significant restrictions, censorship, and limitations. Reliable VPN services are not simply a convenience for us; they are an essential tool for accessing the open internet, communicating freely, obtaining information, and carrying out everyday online activities.

We strongly urge Mozilla and the Firefox team to reconsider this restriction and make every possible effort to restore VPN availability for users connecting from Iran.

• • We respectfully but firmly request the following:**

1. Please investigate immediately why Firefox VPN has become unavailable in Iran. 2. Please clarify whether access has been deliberately restricted for Iranian users or whether this is a technical issue. 3. Please take the necessary steps to restore the service in Iran as soon as possible. 4. Please do not permanently exclude users in Iran from accessing this essential service. 5. Please provide an estimated timeline for restoring access.

We want to emphasize that users in Iran need this service more than ever. Disabling access to a reliable VPN creates additional difficulties for people who already face serious internet restrictions.

We genuinely appreciate Mozilla's commitment to an open, accessible, and free internet. We hope these values will also extend to users in Iran.

• • Please treat this request as urgent and escalate it to the relevant technical and policy teams. We strongly insist that Firefox VPN access for Iran be restored as quickly as possible.**

We look forward to receiving a clear response and, most importantly, a practical solution.

Thank you for your attention and cooperation.

Best regards, A Firefox user from Iran

Everything was working fine. I ran windows update on 10/31/26. Afterwards I couldn't open Firefox or Brave browsers. I've tried uninstalling and reinstalling the updates. I've uninstalled and reinstalled Firefox. I've reinstalled windows 11 three different times. There are approx. 4 programs that won't open or function at all. Nothing changes when I boot up in safe mode, or when I disable my anti virus. I've tried system restoring 4 times but it fails every time. Ironically enough, Microsoft's Edge browser operates perfectly. For some reason, if I go thru the microsoft store and choose the firefox app it downloads and works but not like it did when I downloaded it directly from mozilla. I can't make it my default browser, I can't pin it to the taskbar, and the shortcut target is the My PC folder. I've spend hours chatting with microsoft tech support. I'm at my wits end and don't know what else I can try. Any advice would be greatly appreciated.

I'm running Win.11 25h2 on an Inspiron 15-3511

Subject: Firefox Built-in VPN Stuck on “Get Started” After Successful Sign-in

Hello Mozilla Support Team,

I’m experiencing an issue with Firefox’s built-in VPN (IP Protection).

Yesterday, I successfully activated the VPN and used it without any problems for approximately two hours. However, today, when I click the VPN icon and select “Get Started,” I receive the message “Signed in successfully!” but the VPN panel still displays “Get Started” instead of showing the “Turn on VPN” or connection option.

My system details: - Firefox version: 160.0 (64-bit) - Operating system: Windows 10, build 16299.15

Troubleshooting steps I have already tried: - Signed out and signed back into my Mozilla account. - Tested with a new Mozilla account. - Restarted Firefox completely. - Verified that `browser.ipProtection.enabled` is set to `true`. - Checked `browser.ipProtection.guardian.endpoint`, which is set to the default value: `https://vpn.mozilla.org/`. - Confirmed that `browser.ipProtection.stateCache` shows `unauthenticated` and `browser.ipProtection.entitlementCache` is empty. - Confirmed that DNS resolution works and that TCP connectivity to `vpn.mozilla.org` on port 443 succeeds. - Verified that an HTTPS request to `https://vpn.mozilla.org/` returns HTTP 200 OK when using TLS 1.2.

Despite these tests, the VPN panel remains stuck on “Get Started.”

I would appreciate specific troubleshooting steps or confirmation of whether my Firefox installation is eligible for the built-in VPN.

Thank you for your assistance.

Subject: Firefox Built-in VPN Suddenly Blocked by Location Restriction Hello Mozilla Support Team, I am using Firefox 159.0.1 on Windows. Until yesterday morning, the free built-in Firefox VPN was working correctly. However, it suddenly stopped working and now displays this message: "VPN is unavailable. Local laws and restrictions limit where you can use VPN." My public IP address has not changed. Two independent IP geolocation services identify my IP as being located in Azerbaijan. I have checked the following: Firefox is up to date. Remote Improvements is enabled. No VPN-related Beta Holdback study appears in about:studies. Enterprise Policies are inactive. I am signed in to my Mozilla account. Could you please clarify why the built-in VPN suddenly became unavailable and whether this is an expected regional restriction or a possible IP geolocation issue? Thank you for your help.

my Lenovo computer was scanned. I agreed to all the suggestions it made. Since several apps do not perform as should: Yahoo: messages received but will not open , Messages will not scroll, cannot open folders, You tube app will open and select BUT no images or sound

Dear Mozilla Team,

I'm writing to express my disappointment and concern about the recent restriction on Firefox's built-in VPN for users connecting from Iran.

People in Iran live under severe internet restrictions, widespread censorship, and limited access to independent information and online services. For us, VPNs are not simply a convenience or a way to change our virtual location. They are essential tools for accessing the open internet, communicating freely, and overcoming censorship.

That's precisely why I find it deeply disappointing that Mozilla's built-in VPN has become unavailable to users in Iran, displaying the message:

"VPN is unavailable. Local laws and restrictions limit where you can use VPN."

I understand that Mozilla may have legal and regulatory obligations to consider. However, I urge you to reconsider the impact of this decision on ordinary Iranian users.

People who are already deprived of basic internet freedoms should not face additional barriers from a company whose mission and values are built around an open, accessible, and free internet.

Mozilla has long stood for privacy, freedom, and an open web. I sincerely hope these principles will extend to Iranian users as well, rather than leaving them behind precisely when they need these tools the most.

Could you please clarify:

1. Why has Firefox's built-in VPN become unavailable in Iran? 2. Is this a permanent restriction or a temporary measure? 3. Is Mozilla actively considering any way to make this service accessible to Iranian users?

We are not asking for special treatment. We are asking not to be excluded from tools that help people access the free and open internet.

I hope Mozilla will listen to the voices of its Iranian users and reconsider this decision.

Best regards, A Firefox user from Iran