Firefox version 39 only shows blank page for one specific url

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Last reply by cor-el

5 ஆண்டுகளுக்கு முன்பு

11/1/18, 6:51 AM

I have upgraded my browser to firefox version 39. We were previously on version 31. This url worked fine before but since the upgrade, it just returns a blank page, no source no nothing. If I search on google for the url and try to click it, the tab flashes "connecting" but nothing happens. I remain on the search page.

Answer 1 · 2018-11-01 06:51:27

FredMcD

11/1/18, 6:53 AM

What's your computer system and Firefox version?

Please explain the problem in detail. What happens? What is the exact error messages?

Please provide a public link (no password) that we can check out. No Personal Information Please !

Answer 2 · 2018-11-01 06:51:27

FredMcD

11/1/18, 6:55 AM

prelator2 said

I have upgraded my browser to firefox version 39.
We were previously on version 31.

The current browser is v63. Is there a reason you are using that version?

Answer 3 · 2018-11-01 06:51:27

prelator2 கேள்வியின் உரிமையாளர்

11/1/18, 7:03 AM

SLES 11.3

I have to use this version for work purposes.

I have already turned off hardware acceleration and tried in safe mode. Nothing changes.

My squid log shows a connection and I can traceroute to the websites. The website works EVERYWHERE else. Personal PC, mobile platform, etc. Just not in our v39 environment.

I'm not sure how else I can explain this. I type in firefox <url> and press enter. Firefox pops up with a blank, white screen with nothing on it. If I try to view the source, there is nothing there.

Answer 4 · 2018-11-01 06:51:27

prelator2 கேள்வியின் உரிமையாளர்

11/1/18, 7:10 AM

I just installed version 39 to my PC (windows 10 64 bit) it does the exact same thing

Answer 5 · 2018-11-01 06:51:27

FredMcD

11/1/18, 9:06 AM

FredMcD said

Please provide a public link (no password) that we can
check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

Clear the Cache and
Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Cookies; Delete cookies to remove the information websites have stored on your computer {web link}

Cache; How to clear the Firefox cache {web link}

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}