Showing questions tagged:

Thunderbird 140 can connect to mail.twc.com to retrieve via IMAP, but cannot connect to SMTP to send

I'm confident that this is not a Spectrum/Charter issue as I can log into their webmail client and send mail. I can also use the Mail app on my iPhone and send mail from … (read more)

I'm confident that this is not a Spectrum/Charter issue as I can log into their webmail client and send mail. I can also use the Mail app on my iPhone and send mail from my user@san.rr.com account. My settings are below and have not changed in many months (when SMTP was still working). I've also checked "Saved Logins" and verified that there are entries for IMAP and SMTP and that the password for both is the same and is correct.

Description: IMAP Mail Server Server Name: mail.twc.com Port: 993 User Name: user@san.rr.com Authentication method: Normal password Connection Security: SSL/TLS

Description: TWC SMTP Server Name: mail.twc.com Port: 587 User Name: user@san.rr.com Authentication method: Normal password Connection Security: STARTTLS

This issue started last week on my Windows 11 PC (which has had updates paused since last month). I was previously using TB 128 and have subsequently updated to 140 and repaired my inbox trying to find this issue. When I attempt to send a message, I see "Status" Sending Message..." and a blue progress bar that never changes (TB_sending.png). The dialog box remains frozen for multiple minutes. I had seen a connection error message to SMTP in the past, but it usually disappeared the same day (see other screenshots). It feels like TB is not making a good STARTTLS handshake with mail.twc.com. I've tried switching to SSL/TLS port 465 and that has the same issues.

Open

Cannot save photos sent from iPhone as jpg on our hard drive. Have done this for ten years until yesterday.

As a twelve or more years user of Thunderbird, I find it to be okay most of the time. I hate the spam folder that does not learn and I hate threads. Today all of a sudden… (read more)

As a twelve or more years user of Thunderbird, I find it to be okay most of the time. I hate the spam folder that does not learn and I hate threads.

Today all of a sudden, I cannot save photos sent from my iPhone as jpg. I have always right clicked and a menu has appeared. Today, the right click just zooms in which I never want to do when I am trying to save.

I tried searchig online first before coming here. Apple is claiming that Thunderbird developers made a mistake and that is why the right click is not working. AI had me try a bunch of different techniques none of which worked.

When I do save after much effort, the "photo" in my Animals folder appears as the Thunderbird logo instead of the real item itself. The other weird thing is that my folders also do NOT show up where they should when I am trying to save. The menu doesn't give me all the folders as it always has. Instead it just say All Files which is not adequate.

Open 9 1

je ne peux plus envoyer de mail depuis mon compte SFR dans thunderbird messagerie

lors de l'envoi d'un email, j'ai ce message d'erreur : Une erreur est survenue lors de l’envoi de l’e-mail. Le serveur de courrier a répondu : Client host rejected by spa… (read more)

lors de l'envoi d'un email, j'ai ce message d'erreur : Une erreur est survenue lors de l’envoi de l’e-mail. Le serveur de courrier a répondu : Client host rejected by spamhaus for spamming issues; please refer to Listed by XBL, see https://check.spamhaus.org/query/ip/xx xx xx xx for further information.

Open 1

TBSync no longer works - what alternatives are there?

I have Thunderbird 155.0 installed and also, TBSync + Google-4-TbSync to synchronise contacts between TB and Google. However, I have just realised it hasn't been working … (read more)

I have Thunderbird 155.0 installed and also, TBSync + Google-4-TbSync to synchronise contacts between TB and Google.

However, I have just realised it hasn't been working for several months and TBSync is no longer compatible.

Are there other tools/techniques available to sync the contacts with Google?

Solved 6

I have a trojan in my email somewhere.

I have a trojan in one of my emails. Every time I start TB McAfee catches the bug. I cannot find it. What processes does TB execute while loading. I want to be able t… (read more)

I have a trojan in one of my emails. Every time I start TB McAfee catches the bug. I cannot find it. What processes does TB execute while loading. I want to be able to isolate the the bug. What tools can I use in TB to help with this.

Open

TB trying to download all messages again

My TB installation got corrupted due to a hardware/disk issue. On restoring it from backup TB keeps trying to download all messages again. I know this is something to do … (read more)

My TB installation got corrupted due to a hardware/disk issue. On restoring it from backup TB keeps trying to download all messages again. I know this is something to do with the popstate.dat file but I can't seem to stop it. What do I need to do?

Also, I had never noticed this before (because I never looked at the TB file system) but TB created multiple folders for the email account.pop.mail.yahoo-1.com up to pop.mail.yaho-4.com. Why does it do this and is there a way to get back to just one file? Is this something to do with TB crashing or what?

Is it using all of these files or just the latest and how do I know? All of these folders have a popstat.dat file and one has multiple following the popstat-1.dat etc.

I've no idea how to recover from this. Any help would be much appreciated.

Open 6

Cannot Save an Embedded Image in 156

In 156, I can no longer click on an embedded image to save the file. It just enlarges the image. I know this has happened and been reported in the past. Are others see… (read more)

In 156, I can no longer click on an embedded image to save the file. It just enlarges the image. I know this has happened and been reported in the past. Are others seeing this same problem now in 156? Thanks!

Open 1

CReER UN CARNET D'ADRESSE en excel

Comment créer une nouvelle liste de contacts de type excel. Rmq générale ... Thunder évolue et c'est bien. Apparaissent de nouvelles propositions et sous-programmes / n… (read more)

Comment créer une nouvelle liste de contacts de type excel.

Rmq générale ... Thunder évolue et c'est bien. Apparaissent de nouvelles propositions et sous-programmes / nouveaux noms sans les définir préalablement , ce qui suscite la méfiance.

Open

On 16th September my email system was hacked and I am unable to access it - can you help please?

As an 80 year old woman of sound mind and competent in most things I still struggle with AI & IT! Can anyone advise or help me restore my system with or without my or… (read more)

As an 80 year old woman of sound mind and competent in most things I still struggle with AI & IT! Can anyone advise or help me restore my system with or without my original email? Do I have to change it, change my provider or start again with everything changed? Thank you for any help.

Open 1

followed pc txfer instructions - no joy

I have followed the instructions to txfer the profile to new PC W.11 - from W.10. T'bird says: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessi… (read more)

I have followed the instructions to txfer the profile to new PC W.11 - from W.10. T'bird says: "Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

I have the old folder from 'roaming' pasted in correctly - did it twice. No change.

I also have all my message folder ready on the new PC. These are held in a better location for bak up. When I moved to the last machine - nine years ago - I had exactly the same problem!

As new install will not load the profile I cannot get into it to tell it anything.

Suggestions welcome. SCA

Open 9

un message envoyé n'est pas présent dans l'onglet "messages envoyés" ?

sur Thunderbird de mon PC en Win11 je ne retrouve plus les mails que j'envoie alors que j'ai la preuve qu'ils sont bien reçus : à quoi est ce du ? ... sachant que j'ai un… (read more)

sur Thunderbird de mon PC en Win11 je ne retrouve plus les mails que j'envoie alors que j'ai la preuve qu'ils sont bien reçus : à quoi est ce du ? ... sachant que j'ai un indicateur en rouge qui apparait en bas à droite de ma fenêtre générale avec" 98 % utilisé" ??? a quoi cela peut il être du ? merci d'avance pour votre retour Emmanuel

Open 1

Biglobeというプロバイダ業者のメールアカウントを設定したいがサーバーに接続できない

https://www.biglobe.ne.jp 上記プロバイダ業者のメールアカウントについてセキュリティ強化対策の一環としてメール通信の 暗号化(SSL/TLS)で設定を変更するように通知が届いた 記載されている通り設定を実施したがメールの送受信ができず、改めてIMAPで同アカウントを設定 しなおそうとしたがサーバーに接続できず設定が… (read more)

https://www.biglobe.ne.jp 上記プロバイダ業者のメールアカウントについてセキュリティ強化対策の一環としてメール通信の 暗号化(SSL/TLS)で設定を変更するように通知が届いた

記載されている通り設定を実施したがメールの送受信ができず、改めてIMAPで同アカウントを設定 しなおそうとしたがサーバーに接続できず設定ができない状況

プロバイダ業者には連絡済みであり、サーバー情報やパスワード、設定等は間違っていない為、 Mozillathunderbird側へ確認して欲しいとの指示でした 設定をどう変更すれば進めることができるか。

また、既存のアカウントのパスワードを変更することはできるが、保存されている設定では接続 できない為、新たにパスワード等の設定を実施したいが、既存アカウントの画面ではそのような画面が 存在しない Outlook等ではサーバー情報の再設定やパスワードの再入力ができる画面が存在するが、thunderbird においても同様に操作することはできないか。

Open 1

Left click to open links on Thunderbird

Hey Guys, My Left click to open links from my emails has stopped working. I have to right click and select Open Link. I have tried everything, tried going through some of… (read more)

Hey Guys,

My Left click to open links from my emails has stopped working. I have to right click and select Open Link. I have tried everything, tried going through some of the config editor options i saw people mention for this issue and its all set to True already. There is no data besides PDF under the settings / attachments section. So cant change anything there. I tried a new profile, no go. I did a full uninstall and delete profile and started again, still same issue.

Left click to open links for everything else on my computer like firefox etc. Just cant open links through thunderbird. It used to work, it seems to have stopped around the same time as the latest update but i cant be sure about that. Only stopped working the last few days,

Open 7 1

Messages Count in Local Folder Went To Zero When I Changed That Folders Title

9/21/26 Dear T-bird Community Helpers, This is my 1st use of any Mozilla mutual help community message board. I'm learning the ropes. Re. the OS build: I never use beta a… (read more)

9/21/26

Dear T-bird Community Helpers,

This is my 1st use of any Mozilla mutual help community message board. I'm learning the ropes.

Re. the OS build: I never use beta anything. I established the folder, that went zero on me, recently (less than 2 weeks ago). I hadn't yet backed it up onto the cloud or a flash drive or other medium. Was just about to, but thought I'd rename the folder 1st, 9/13.

My mistake there, but not in the renaming. Never renamed a T-bird folder before. I had set up Thunderbird the week before 9/13, as a backup to e-mails in my Earthlink WebMail Premium account. 1st as a POP account, then later that week, after checking with a reputable AI interface, I made an IMAP.

Today I couldn't find any prior messages in this community board. That I, with my best focus, found relevant to my situation.

I try to learn what is involved, first, in decisions between products, accounts, and methods to follow. But I don't have all day. I don't short-shrift research, but I don't have all day. I relied on an AI bot when I had second thoughts on appropriateness of POP account, and it recommended IMAP account be added. Not substituted for the POP one, though---I asked it about that. too.

I work hard to learn computer terms but am not deeply skilled with computer stuff. I cannot generally read between the lines, to infer what sub-step to take to make the next listed step likelier to work. Nor can I understand very unnecessarily complex instructions, so please be feasibly simple in how you instruct me to find a way to restore my local folder. I don't know the exact name it had before. I use spelling tricks to keep folder names short, so there are MANY possibilities for the old name of that folder.

Your advice, please. I will be grateful for friendly, complete, instructions. Worded simply as is feasible. And questions 1st, sure, if you need to know more 1st.

         Thank You,
             AK

Editorial note - please do not put spaces at the front of each line.

Open 1

Emails are not being received?

Emails coming into my email account with Telstra are not arriving, BUT I can send... Telstra support today says it is a Mozilla problem ? Please unlock or repaire??? … (read more)

Emails coming into my email account with Telstra are not arriving, BUT I can send... Telstra support today says it is a Mozilla problem ? Please unlock or repaire???

Open 1