Thunderbird Community Forum

Hello there,

With one of the email addresses I am montoring on Thunderbird I experience an unusual difficulty.

There are times, I get to see a pop-up window that the login failed, and being prompted to enter the password again.

I've learned that in those instances I need to remove the password from the password list in thunderbird, restart my laptop, and in opening the thunderbird dashboard re-enter the password, and then it's fixed.

Today, however I keep repeating this procedure time and time again, but this time it doesn't fix the issue, and this pop-up message keeps popping up, each time enter the new password.

Is there anyone who can help me resolve this issue ? ...

That would be great, because since the login fails, I am unable to receive any incoming mails of, nor send any from that account in thunderbird.

Kind regards, Christiaano

hi, i'm trying to view my saved passwords as i used to be able to but now it asks for a sign in! user name and password! i don't know what this refers to as i never had to sign in to view passwords. i need to get them for a new computer i just bought! i need those passwords. please help! thanks for your consideration. peace, James Glynn

For the past several months the saved passwords, for my Comcast account, have had to be reset. When viewed the password vault still shows the old but correct password. It happens after a restart required for a Windows Update. I put in a dummy password, reboot, put the original password, reboot and I'm back and working as it was in the past.

Isn't password manager suppose to save the password until changed or deleted? It had in the past!

Thunderbird is regularly (at least once a week at random times) forgetting all my passwords. I have tried all the suggestions I can find (deleting various system files etc) and nothing changes. The passwords work for several days, but eventually when I start Thunderbird it has lost all my passwords. This is something that started about two or three months ago; before that, I never had a problem.

P.S. Yes, I select "use password manager" (or whatever it's called) every time I have to put in the passwords.

I have 3 email accounts which i unified. when log in I get prompted to enter password for all three accounts which I do, then I get prompted again to enter the password to all Password Manager to save my passwords which I do not want and therefore I uncheck it for all three; I then get prompted again for all three which I enter password, then I get imap login error on my main account which I click cancel a few times before it goes away,

I use Thunderbird portable. How do I fix this issue. it should be that one enters the password for each account once not three to four times. I do not want to use Password Manager to Save my accounts.

Also if ever I have to change password how do I do that? thank for your help.

I have the portable version, download from portable apps website.

Since changing my gmail accounts settings in thunderbird under Synchronization and storage so as not to store a local copy of emails. Thunderbird, after a while, is no longer able to authenticate to imap.gmail.com. If i delete the associated oauth2 saved passwords, restart and regrant access. Thunderbird is ok for a couple of hours but then fails again later. Thunderbird ran fine for a couple of days before i changed the synchronization settings.

Any ideas on how to eliminate this annoyance?

Twice in the last fortnight Thunderbird has lost all email passwords - the Tools/Settings/Privacy and security/Saved passwords just leads to a blank box where the passwords usually are. Thunderbird will no longer collect email and keeps asking for passwords for email accounts. This happens even when the option to 'save password' has been selected. I think this is probably happening at the point when the PC is rebooted. Thunderbird version 153.1.1esr (64 bit) and Windows 10. Using System Restore has not resulted in recovery of passwords. Several different email accounts/email providers are involved - outlook.com, tiscali.co.uk and zohomail.eu. Broadband provider is Zen.

I notice that the Appdata/Roaming/Thunderbird/Profiles/w2anb37y.default folder contains a number of files named with such names as 'logins.json-8.CORRUPT' - with 'Date Modified' being mostly either 17th August or today 31st August - so it might look as though password data is becoming corrupted.

Can you assist?

James

mozillla or thunderbird is changing an email password blocking my access to send email from account it will not accept the password i set for account, in saved passwords it has a huge password stored that i did not set ,,also that password is not accepted it was hard enough to get that email set up on a w10 pc and a w11 laptop, this problem started when i allowed an update to t-bird, further updates have not helped on update 115.10.1, it want to update again, i have use mozilla and t-bird for 30+ yrs and the problems keep getting worse not better and has become almost user unfriendly. to add an email, should require 1)user name,, 2) email address, 3)password. thats it , it shouldnt require a IT degree to set up the rest

hi, snap thunderbird 155.0-1 ubuntu 24.04 keeps asking for passwords of all email accounts after upgrading thunderbird. all passwords are correct and they were not changed. the issue started today after thunderbird was upgraded to 155.0-1. this new version seems to have touched on oauth: https://www.thunderbird.net/en-US/thunderbird/155.0/releasenotes/

What’s New

- S/MIME popup shows signature, digest, encryption algorithms and key sizes

- Default address book for manually added contacts configurable with mail.addr_book.add_item_default_uri

- Enterprise policy DisableQRExport can disable QR export

- OAuth add-ons can override built-in settings for selected domains and hostnames

- Manual account config streamlined with Exchange, Graph, and custom OAuth support

- Custom OAuth support for IMAP and SMTP servers

- PKCE and external browser fields added to custom OAuth settings

- Enterprise policy DisableExperimentalFeatures for disabling experimental features

any idea how to fix this? thanks

I have 8 email accounts. Four of them use my service provider; "@Bell.net", and four of them are gmail accounts. When I open my Thunderbird app two things happen. A Google web page opens asking "Mozilla Thunderbird Email wants access to your Google Account". with a reference to one of my gmail addresses. This web page opens when I shut down Thunderbird as well. Secondly, Thunderbird asks me for the passwords for each of my four Bell accounts. I have tried everything suggested, deleting passwords, deleting profile files, you name it. I've been at this on 4 separate occasions, with this last one lasting 2+ hours. I'm at a complete loss. When I suggest deleting Thunderbird and reloading it, I'm told that may not fix the problem because it would still reference potentially corrupted files. Please help!

I have 8 TB emails. Every morning when I open email, all passwords need to be re-entered, sometimes 2-3 times a day. I have done everything YouTube has suggested and looked for similar issues and fixes on the forum, including creating an initial PW to open the main TB email account. No success yet! I have a PC; if that helps answer the question. I also recently downloaded an update, which did not fix it. Any suggestions would be appreciated. Thanks in advance! Carl

I have 10 email accounts I have to monitor. When I set up Thunderbird on Windows, I entered all the account info and the passwords. I checked the box 'use password manager'. This worked well for a few days. After several days, I started the app again and it asked for every password again. I entered all the passwords again. This happened several more times. I sought help for the bug, but found none. Someone suggested deleting password database files in the Thunderbird data folders. This did not help. Someone else suggested that CCleaner may be deleting password data files, so I added the entire Thunderbird data folder to the scanner exclusion list. Yes, this may be a security risk, but I need this app to work, as I have not found any other app that even begins to get the job done. Ready to start looking for another email app now, unless someone can fix this problem. It is not reasonable to expect me to lookup and restore 10 passwords every time I check my mail.

After moving the data file to a new windows 11 machine, the Password Vault no longer remembers passwords. How do I fix? Online searches have told me to delete several files in the Profile folder. I have done this several times w/o success. What are my options other than to find another email client? Thanks, Hank

I've been using Thunderbird on our pc for decades, but it I believe the last software update has corrupted the "Password Manager". Since then, almost every time I attempt to log in, I receive the message about my password is incorrect, even though I have changed and checked the box that states something like "use Password Manager" for it. This is naturally "driving me crazy". Is there going to be a fix or is it just my problem? Thank you!

I attempted to get into an account and my password did not appear. When I attempted to get into my password manager, it has disappeared completely and I have no access to that information

Witam. Mam problem z hasłem. Za każdym razem kiedy wysyłam email thunderbird żąda wpisania hasła informując, że takie nie zostało odnalezione. Po wpisaniu wiadomość zostaje wysłana ale przy następnym wysyłaniu historia się powtarza. W menadżerze jest zapisane hasło, ale thunderbird nie odczytuje go. Nie pomogły żadne usuwania i restarty. Proszę o pomoc.

Ever since last 2 windows updates, thunderbird always asks for passwords and authorization for google calendar...this happens when you restart the computer and when you log out of thunderbird and log back in....this never happened before I uninstalled thunderbird and reinstalled it and it keeps happening is there a fix?

Seit ein paar Monaten verlangt Thunderbird nach jedem Update die erneute Eingabe der Passwörter für die Verbindung zum emailprovider und zum google Kalender. Das ist extrem nervig und war in all den Jahren davor nicht erforderlich. Warum ist das so bzw. wie kann ich die Neueingabe nach jedem Update vermeiden?

I needed to change my AOL password and when I went to change it in Thunderbird I accidentally deleted the entire entry instead of just the password. Now I don't see a mechanism to reenter that information. I thought it might ask that if I simply tried to reconnect to the AOL mail, but I get the attached when I try even though that is the information I use to sign into AOL

Thoughts?

Thanks, John