Thunderbird Community Forum

Hi,

I need help on topic "Outlook, PST, EML and local folders".

I have .. - Win 10, 64 bit - Outlook 2010 - current thunderbird, first time installed 10 days ago (newbie!) - a huge, locally stored PST file with a lot of folders, like "in_2014 / In_2015 / .. / Out_2014 / Out_2015"

I want .. - to have access to the mails in the PST with Thunderbird.

I did .. - read some information and found that there is no direct access - install ImportExportTools NG - tried to import "Via Outlook", but failed: "No profile found". I think Outlook 2010 is too old - install "Outlook Viewer" from CoolUtils. Opened the PST, exported a lot of EML-files, one for every single mail. - defined a "Local folder", called "in_2014" - copied the EMLs to this folder. They appear in the folder-tree of Thunderbird, but not as single "mails". I have to open (doubleclick) every EML to see the mail. - tried to "Import" the data (one by one / many together / from folder) to the local folder, but got a long error message with a lot a strange error-codes - tried to export data from PST to one single EML with many mails in it. Failed, the software does not offer this feature. - tried to "Import" the EML to a folder of a mail account. This was successful, but only the first step. - tried to move / copy the currently imported mails from mail-account to my local folder: failed again without reaction and without message.

What can I do now? How to get mails from a PST to a locally stored, Thunderbird readable structure?

Thanks in advance for help.

Gotta say I'm rather disappointed with the Mozilla support community forum here. It seems very poorly set up, unless I'm missing something. Perhaps I'm just missing the forum formatting page here.

The post form starts with asking "Which topic best describes your question" - well none of the ones offered. e.g. this question is about support, and that doesn't fit a category.

For technically literate users, often questions and posts will have code snippets etc in them, but there doesn't seem to be formatting support beyond bold, italic, links and bulleted lists? Is that right? No markdown for code?

   Code with four spaces leading - does that work?

three quotes separated text

   fenced code block?
   Does this work at all? 

Not seeing a preview your question button either, so one posts blindly without knowing if it's legible or not.

When I've tried to paste some detailed email header info in a question it was terribly displayed which can't help getting community analysis and input.

These aren't new features for community forums. One would think them standard.

Is there a posting guide for this support forum that provides formatting info that I might be missing? Is there another support discussion page somewhere else - perhaps stackExchange is more active?

Good Morning,

Thunderbird is working well on my phone (mobile data?) and no longer working on my desktop.

We did cancel a TV service this morning with our ISP and had to reboot the router to get internet back up and working.

The only thing now that isn't working is my desktop Thunderbird.

Can anyone help with some trouble-shooting tips?

Thanks so much!

How do I change the scroll bar width in Thunderbird? I can change the width in W11, but it has no effect in Thunderbird. I am using Thunderbird version 128.8.1esr 64 bit.

Thank you

Set up POP account to download and archive gmail messages. Worked fine, downloaded years of email. Did some traveling and two weeks later, it will only download messages received while the program is active. For example from 2/28/25 till today, did not open program. Today it will only show messages I have received while it is open and none of the messages between 2/28 and today appear.

Also trying to archive message twice using a separate computer. Tried that today and none of the old messages will download and only shows messages that are received while the program is open.

As of yesterday my Thunderbird account vanished, screen asking to set up an account. I am too old to be an IT expert, and I need detailed step by step guidance how to restore that account, full of Inbox emails and folders/subfolders. If it matters (depending on requirements?), my address is @verizon.net - which is pop3 but I have no problem opening the same emails on different devices, as if it were imap (verizon taken over by aol). Pain in the neck, hope to get help.

I use an AOL email account and Thunderbird on my Mac. In Thunderbird, the junk mail folder - which AOL call "Bulk Mail" for some reason - has moved to the Trash folder and I can't get it out. It's a Thunderbird problem - if I go onto my account at AOL.com, everything is normal. How do I get it out? I've tried cutting and pasting it, creating a new folder...nothing seems to work. I don't want to empty the trash in case I no longer have a junk folder at all

3/30/2025 FILELINK NOT OFFERED

  Recently when sending a large file, I was offered the option to use  FILELINK. I don’t remember the exact message text, but I believe it was a  simple “Yes/No”.
  I responded “No” and I got another message offering a choice to never ask about FILELINK again. I thought that it was referring only to that specific message. Since then, when I want to send a file even larger than the one that got the FILELINK  message before, I’m not getting the option to use FILELINK.
  I believe that FILELINK is a useful tool. What do I need to do to get it back? 

Thanks for your help, SweetTasha

Hello Everybody . I have used Thunderbird for a number of years and I like it and have supported it from time to time with donations . I am a person with dyslexia and their a lot of people with this problem . more than you would think . The one thing that I think would be nice is to have a speech to text as part of Thunderbird . It would be a big help to us with dyslexia . Thank you for letting me bend your ear .

Robert

I could have copied each one of two different emails from Hotels to Volos as Nefeli & Park with their savings on Thunderbird because I have restarted at the first before two hours as well as I wrote thoroughly a plenty of my fixed changes under any circumstances but I was tired of many efforts yesterday nightly & tonight...

I had a free email account with my previous ISP (big mistake!). I had to create a new email account elsewhere when I switched ISPs. All was good for almost two years but I just bought a new PC and have ported all my email accounts over to the new Thunderbird. It appears that everything is set up correctly but I have one annoying problem. The old email account is kept only to be able to look at old email (pre-new email account) from time to time. It is not even possible to sign into the old account but Thunderbird keeps asking for the password. Is there anyway I can stop it from doing this?

Thanks!

Good day,

Since few days I observed that not all emails are received in thunderbind. Some e-mails received some not. I have comparision with other app on the phone where I see all e-mails. Do you know what may be wrong?

Version: 128.8.1esr Installed 28.03.2025 ID compilation 20250317192722 Kanał aktualizacji esr Identyfikator programu Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.8.1 System operacyjny Windows_NT 10.0 19045

Hi, I recently had to reset my pc and reinstall all applications including Thunderbird. The following were the steps I took after Thunderbird was reinstalled: 1. I then copied my profile data from a data backup to my laptop into C:>Users>username>AppData>Roaming>Thunderbird>Profiles using internet explorer. 2. I then changed my Thunderbird Account settings to use my original profile in Server settings under Local Directory. 3. At the same time I also changed my mail server from imap.bigpond.com to imap.telstra.com however it still recorded the server type as POP Mail Server.

When Thunderbird application restarted after the above changes, I noticed in the Mail Folder display that my Inbox folders had duplicated along with Deleted, Trash, Draft, Archive & Sent folders e.g. it showed Inbox and relevant sub folders and INBOX-1 with the same relevant sub-folders. Some of the sub folders in Inbox were missing stored emails and these were found under the INBOX-1 subfolder. Also under the Local Folders section it also displayed current emails under the Inbox folder which are recorded in the Mail Inbox folder. So not knowing why this occurred or to resolve, I decided to uninstall Thunderbird and then download it again. By doing this, it has fixed the display issues mentioned above in the Thunderbird application but I still have duplicated Inbox, Sent, Deleted & Archives on my laptop under my Thunderbird profile folders. So my query is....do I attempt to move the data from the duplicated folders to the main folders or just leave it as is seeing it appears to be working?

To my new computer Thunderbird has just fetched the INBOX-mails from the IMAP-server, not my many subfolders, not the SENT-folder, not the SPAM-folder. This has previously worked when I changed to a new computer. How do I get Thunderbird to transfer these mails.

Trying to get my laptop PC (Windows) Thunderbird to accept change in gmail password. Laptop shows blown-up (Thunderbird, I assume?) screen asking me to click on "allow" button. No such button is visible: presumably it is off-screen? I've tried everything mentioned on internet to deal with this, and nothing works. Thunderbird + gmail worked perfectly on that Dell laptop until I changed the gmail password (using my desktop PC). Any suggestions would be appreciated. E.g., should I take the laptop to BestBuy or another service point? Or am I overlooking something? THANKS, Fred

I have an AT&T internet account and Yahoo email both of which are locked. I have tried phone support and in person support at my local AT&T store. Neither can access my account to edit or reset the account. At the moment, my only option is to wait for ATT.Com/myinfo to run a background check to verfy that my email account belongs to me which could take up to 10 work days. So, here is the question...since my AT&T account is locked and I can not access the account to edit or modify information will I be able to install Thunderbird and send and receive email? Or do I have to be able to access my internet account to install Thunderbird? But , if my email is locked and I can not access my email, why am I writing this!

Thanks

JW