Firefox Community Forum

I'm encountering some UI errors with the last couple updates. With an update from a couple weeks ago, I noticed when viewing PDFs in the browser, random characters would be invisible, and in Google Sheets I'd notice some cells appeared blank, though selecting them showed that there was text inside. I also noticed disappearing text in a Google Doc I was working on. Now with the update that was just released today (154.0) all PDFs, and entire screens in Sheets and Docs, and other random graphic elements, are showing up as just flat black (see attached screenshot). My job involves working with spreadsheets and PDFs a lot so this is severely impacting my workflow, and I am reluctantly working in a different browser today.

I did a browser refresh, and then I uninstalled and re-installed, and that didn't help anything. What should I try next?

I should note I am using Firefox on Windows 11. I am not experiencing any issues with Firefox on iOS or Mac OS.

Edit: I was able to troubleshoot and fix this by disabling hardware acceleration under performance settings. Problem solved!

I had to do a refresh of Firefox to its default settings and have the copy of the old data folder sitting on my desktop. How do I restore it back to the state it was before doing the refresh ? Does this also restore the automatic login for sites where I had checked the "Remember Me" button on my initial login?

Artoo

I turned off my HP computer with Windows 11 on August 1. Everything was working fine at that time. When I turned it on again on August 18, everything worked except email. I can get email on my iphone, but not on my computer. I spent over an hour trouble-shooting with someone representing my email server, tds.net, with no resolution. I tried to access my email thru Firefox, my usual browser, as well as thru Edge. The message I get when trying to access my tds email is: "The connection has timed out. The server at mail.tds.net is taking too long to respond." I then went to an IT specialist who tried everything he could, including disabling Bitdefender, and nothing worked. I then tried to open an email account with gmail.com and received this message: "The page isn’t redirecting properly. Firefox can’t connect to the server at accounts.google.com." I don't know what else to try. Everything I read said the it is likely a problem with my anti-virus software, but the problem still exists when that is turned off. Is there anything else I can try???

The Windows Firefox desktop program disappeared from my work computer, and now there is no recoverable profile that has all of my work bookmarks. Our IT company checked local backups and there's no data from before the random uninstall. They also did a system restore point with no luck. None of the help articles from Firefox or online are solving the issue. Help!

I bought a new computer, downloaded Firefox, but cannot figure out how to import all my bookmarks and passwords. (The old computer is out of commission at a repair shop.)

All of a sudden images don't load, flashing black/white, other browsers works fine, I've tried every ordinary suggestions, (can't login to gmail, other Google functions don't work). Seems to be something wrong with flash or other add-ons in Firefox, I haven't changed anything, just Firefox not working.

When I download an update and restart firefox, it opens a https://www.firefox.com/en-US/whatsnew/ tab. I want it to not do this.

Hi Dear supports,

    Recently ,from here : china suzhou endpoint, win11,  when i tryed to used firefox to visit some websites ,, the firefox let me wait for a long time...   seems got stuck!!!    

attachement is the accss for baidu.com .... be blocked!!! baidu just only for a example ...

Здравствуйте. Я живу в России и у многих Российских сайтов отозвали сертификаты безопасности, но нам гражданам этой страны приходится пользоваться данными сайтами на свой страх и риск. В последних версиях Firefox не даёт войти на данные сайты даже на свой страх и риск. Прошу Вас от лица всех людей проживающих на территории России вернуть кнопку "принять риск и войти на сайт".

Заранее спасибо.

Hello, I'm really confused about the autofill feature. I've been using this feature for years and noticed that on some website the password field is filled in, but the username is not. I searched the support pages and forum topics, and it seems that is a very common issue. According to what I read, it could be either:

1. The webmaster decided to tell the browser not to fill in the username, but let the password to be filled in.
2. The webpage use some out of standard approach to name the username field, so Firefox is unable to recognize it.

What annoys me is that there's no way to understand if it's the first or the second case, so you just accept it.

It would be very helpful if Firefox could:

1. Provide a way to understand what the real problem is.
2. Add an option to override moronic security approach of the web designer, so the "do-not-fill-in-this-field" property is overridden.

Thanks to everyone who took the time to read this!

One of my "Login required" sites (Call it Site One) is prompting me with a username when I click into the Username entry box. Unfortunately, the username it's prompting me for is from "Site Two".

I have never saved a username for Site One. The username it's prompting me with is from a completely different domain name, Site Two.

I searched Usernames/passwords and found only one occurrence for the username it is prompting with. It's properly listed under the correct Site Two. I deleted it anyway to test. That made no difference: it still appears in the drop down for Site One (after restarting Firefox).

Just to be clear: Site One has no stored usernames or passwords. I've never stored a username or password for Site One. I have done so for Site Two (but again, that's now deleted). Yet this username, which is now not stored anywhere in Firefox, is still appearing as a prompt for Site One.

Lastly, this is not a new issue. This problem dates back months.

The keyboard shortcuts (CTRL + T to open new tab) are not available on Firefox 154.0. Also, the right-click option no longer displays standard options ie "save image as..." Image below is after right-clicking on "show details" link, after text "We've made some educated guesses about your current browser and operating system."

I purchased Mozilla VPN weeks ago and having problems installing it. Request requires elevation.

Seems I wasted my money if I can't install it

Barry Drinkwater [redacted phone# from community support forum]

I've safely saved many, many passwords in Firefox for a long time. Then one fine day a month or so ago, I found out that ALL of my passwords had been wiped out! Ever since then, I started saving my passwords in a .csv file and then uploaded the file to the Passwords page. The passwords keep getting wiped out anyway. I can't find a way to stop this from happening.