Bidhaa zote Community Forum

(If any relevance, I'm on Macos 12 Monterey) 'Installation and updates' seemed the nearest topic due to the 'update' part of it, since this seems to only have been happening since this version, or I have simply not noticed due to not having needed to know. But if you look at my two screenshots, you will see the issue. There simply is no About Firefox on my firefox. Neither directly listed on the menu, nor as part of the 'help' sub menu.

Is there, for the sake of learning, a simple fix, so that I donlt have to uninstall/re-install? or an 'about config' type fix? Screenshot 1 shows the menu Screenshot 2 shows help sub-menu As you can see, absolutely no About Firefox

And, only potential issue may be, as you'll see from the share data upload is that I've a lot of tabs open, as I've got a lot to get through toniught, and tomorrow. So, maybe, t=though doubtfully, it is because it isn't handling the tabs and this caused a menu entry to be missing? Surely not likely.

Hello, I'm having a problem on Windows 10. It's a fresh windows installation and I tried already some solutions: reinstalling firefox, deleting cache, refreshing firefox, private windows, no add ons, trouble shoot mod. Nothing helped. The problem seems to be with live stream, either on twitch.tv or youtube.

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

I have lost my tabs after the recent update. They used to show all tab groups in toolbar icon as mentioned here (https://support.mozilla.org/en-US/kb/tab-groups) in manage tabs section. Only the groups that were open are retained, the groups which were closed are lost. They contained important tabs which I haven't bookmarked. I didn't see any policy of removal of inactive tab groups after certain time, any help would be really appreciated. I use the desktop app on Linux.

I changed my yahoo password and can longer access this account in Thunderbird.

Now when I sign in to Thunderbird I get 'Edge To Many requests'

Unfortunately I deleted the yahoo user name and password in Thunderbird Password/ Saved Logins thinking Yahoo might automatically ask for my new password when re-starting Thunderbird

Can somebody help please.

Many thanks

I have been using Thunderbird for many years. I have 4 accounts that have all been set up and working fine. This morning the 2 yahoo.com accounts stopped working. I logged in to the impacted accounts using a web browser and password just fine. I then updated Thunderbird to 116.0 to see if that would fix the problem, but it did not. The outlook and gmail accounts are working fine, for now.

When Thunderbird attempts to download mail for the yahoo accounts, I get a large pop-up window with "Edge: Too Many Requests". The pop-up window is blank except for that error message. I get the small pop-up with the Authentication Failure message. Sometimes I get Retry, Enter Password or Cancel. But I never see a window that will allow me to enter my password.

I can send/receive mail from the accounts while logged in via a browser but authentication fails within Thunderbird.

I am using an iPad. How do you stop firefox from opening a new tab when clicking on a link? I want to it to follow the link in the same tab almost always.

Thanks for you help!

Hi, I'll try to explain exhaustively my problem and what I've tried.

While looking at adding a new profile, I made a mistake and deleted the actual profile. Firefox immediately shut, and I made the mistake to open it right after...

It started from zero, as it had no profile to go into. Creating a new profile in the same time. I did this a few time, nothing changed obviously. I went to the AppData/Roaming path to find my old profile, which wasn't there anymore. I then managed to recover my profile files thanks to Recuva and EaseUS.

But now, I'm stuck. When adding the files in the newly created profile, it seems to roll back to the profile creation prompt (like import stuff from other browsers etc.). Copy/pasting only the desired sessionstore or the previous backup doesn't work either. It also tried to put the "good profile" in the Profiles folder. Firefox didn't recognize it, and I couldn't create a new profile from this folder in the Profile Manager as it said "this name is already used" etc. (it's a default-release) I then tried to edit the profiles.ini and install.ini to force Firefox on the wanted profile. Which succeeded and failed at the same time: it opened the right profile-folder, but without any session, bookmark... and back again to the profile creation prompt. And created a new empty sessionstore, prefs, etc.

Then I'm left with my recovered backup files and no idea how to import them...

Any help will be warmly welcomed! Cheers

How can I set the calendar to completely show on the screen - currently in Full Screen mode half of Sunday is off the screen, including the settings icon next to Day/Week/Multiweek/Month. My monitor is a 19" diagonal 4:3 - not a widescreen 16:9. For what it's worth the mail screen displays fine

Thanks, Marc

I have an email that is stuck in a local folder. The email appears to be empty. I can see the subject, correspondent, date, and status; but when I click on it, all I see is a blank page. I can neither delete nor move it to another folder or my desktop. How can I delete this message?

Thanks to anyone who can offer a solution.

I’m using the Windows 11 version of the Thunderbird app, but when I try to add my Outlook account and enter my password, it shows “Authentication failed. Please check your username and password,” and I can’t complete the Outlook setup. I’ve tried changing my Microsoft account password and entering an app password, but neither worked.

I am trying to upgrade from 128 esr version to the new 139 version. I tried several ways to transfer data from the old version to the new version - I tried to export and import a the Thunderbird zip file. I also tried to open profile manager and creating a new profile that refers to a copy from my old version. Nothing has worked. In the old Thunderbird 128 version, if I select Help and Troubleshooting Information and then Open Folder next to the Profile Folder I get an error in Thunderbird that it can’t find my profile. I get the same error message when I go to Tools, export and select "open profile folder." This in spite of the fact that the old version continues to correctly display my contacts, tasks and events

After several hours of this, I finally decided to download version 139 using the standard Mozilla set up even though my Thunderbird 128 version is located someplace else. So, at this time I have two working versions of thunderbird on my computer – the old 128 version with all my data and the new 139 version with no data.

I think I need help figuring out which Profile has my contact, calendar and task data. Then I need help getting it to the new version.

Thanks

Luke

Thunderbird 138/139, Windows 11 Pro 23H2. While composing a message, after a few lines the app freezes. Both the compose window and the main TB window freeze. Only opening the Windows Task manager allows me to close them. This did not happen with earlier versions.

If I save the message every few seconds while composing I can get most of the message back and continue after restarting TB. This behavior is the same in both the normal and troubleshooting TB modes. I can't even find a crash log to send to Mozilla.

Where shall I look next?

Thank you!

This has happened the last two times I've tried to write a reply. I will be writing along and all of a sudden the screen dims and I get the blue circle thingy. Thunderbird locks up and doesn't come back but the red exit button is available. Of course, I lose all the reply I've written. I've never run into this error before and I've been using Thunderbird for years. I'm running v. 139.0.2 (64-bit) on a win-11 laptop, Firefox in the background but no other programs running. I clear my cache at the beginning of every month, so I did that this morning before starting any programs.

Thunderbird is freezing when I try to type a message into the new message window. It takes maybe 100 characters or so, then just freezes and requires ctrl-alt-del and end task to get out of it. This began with auto-installation of 140.0.1 as described below, and is 100% reproducible.

Environment: Windows 11 home 64 bit (specifically 2025-07 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems )

Running Thunderbird 140.0.1: Thunderbird 140.1.1esr was auto installed on July 10, 2025. Version history says that the install failed, but version showed as 140.0.1esr. This is when the problem began. On July 18th, I downloaded the release version of Thunderbird and installed that (140.0.1 - no esr). This did not resolve the problem. Troubleshooting info now shows 140.0.1 - no esr as the current version, but the update history does not show that upgrade/downgrade in the list, so I'm not sure it happened.

Things I have tried: Windows safe mode Thunderbird safe mode Clear caches Removed several mail accounts from Thunderbird

Below is system info from Thunderbird troubleshooting page.

 Application Basics

   Name: Thunderbird
   Version: 140.0.1
   Build ID: 20250709044702
   Distribution ID:

I'm using Win 11 and ver 140.3.1esr (64 bit)

Thunderbird works perfectly except for just one thing. Every time I write any email it freezes after about 2 minutes. If it's a short email, it gets sent. If it's longer, before I can get to the end, the program freezes, and I have to use Task Manager to stop it. No problem receiving and reading emails. This started about a month ago.

I use Bitdefender, but it still happens with that off. Windows is up to date. Any ideas why this is happening? Thanks.