Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Due to the recent upgrade from Firefox, my add-on of Mailvelope has lost all keys and I can not access sites without my original mailvelope encrytion

  • 2 majibu
  • 0 wana tatizo hili
  • 20 views
  • Last reply by James

Bruce Swanson
Bruce Swanson
more options

Due to the recent upgrade of the Firefox browser for windows, my add-on for Mailvelope did not sync and I have lost all my encryption settings. I do not have the original key and don't know how to recover the previous version. At this point I am locked out of important sites without my original encryption keys and the keys to those sources. I really need the November 2022 version of Mailvelope. Please help. Thank you.

Due to the recent upgrade of the Firefox browser for windows, my add-on for Mailvelope did not sync and I have lost all my encryption settings. I do not have the original key and don't know how to recover the previous version. At this point I am locked out of important sites without my original encryption keys and the keys to those sources. I really need the November 2022 version of Mailvelope. Please help. Thank you.

All Replies (2)

Dropa
Dropa
more options

Unfortunately that is up to the Addon developer to update so it works with the latest version of Firefox. You need to contact the Addon developer for support here.

James
James
  • Top 25 Contributor
  • Moderator
more options

Bruce Swanson said
I really need the November 2022 version of Mailvelope. Please help. Thank you.

All of the versions are list on the Version History >See all versions link in the More information panel on left of the Extension page. https://addons.mozilla.org/firefox/addon/mailvelope/versions/