Compare Revisions

Learn how to help Firefox users on mobile platform (Google Play Store).

Thanks for taking interest in helping Firefox users on the mobile platform. Google Play Store is a channel most commonly used by Firefox users on Android platform to leave reviews about our apps and look for help. To create a better experience for Firefox for Android users, we want to provide support for them by replying to their reviews. Read along this guideline to learn more about how you can take part in making a better experience for Firefox users on the mobile platform. __TOC__ =Get to know Mozilla= * [[Get to know Mozilla]] * [[Meet the Team | Get to know the CX team]] =Get familiar with mobile products= * [[Get familiar with Firefox for Android]] * [[Get familiar with Firefox for iOS]] * [[Get familiar with Firefox Focus]] or Firefox Klar (in Germany) =Get to know our support channels for mobile= * [[Mozilla official support channels | Get to know Mozilla’s official support channels]] * [https://wiki.mozilla.org/Support:Glossary Get familiar with the support glossary] * [[Mobile support common issues | Get familiar with common issues & responses for mobile]] * [[Mobile support feedback and bug board | Get familiar with the mobile feedback board]] =Play Store Support overview= * [[Get started with mobile support]] * [[Play Store Support - Tool overview | Get familiar with the tool (Tool overview and access level)]] =Learn about the moderation process for the moderator team= * [[Mobile Support moderation guidelines]] * [[Mobile Support tagging guidelines]] =Learn more about replying to Play Store users= * [[Play Store Support - How to use the tool | Using the tool to handle Play Store conversations]] * [[Play Store Support - How to reply | How to craft a good reply for Play Store]] =Understand our support process for AppStore= * [https://docs.google.com/document/d/1Sc7Ez8gHoBpfCUWh635a8hIcCrDPvNNN-mfju4HrTuk/edit# How to support users on iOS] '''(Staff only)''': At the moment, the AppStore contribution is not open for the community due to platform limitation. However, it's something that we're interested to pursue in the future. =Understand the escalation process= [[Mobile ans Social Support escalation process | Understand the escalation process]] =Learn how to file bugs= [[File a bug report or feature request for Mozilla products]] =Participate on foxfooding= [[Participate in early testing (foxfooding)]] {note} =Learn more about contributing to Mozilla Support= See the [https://support.mozilla.org/products/contributor contributor's homepage] to learn more about various contribution opportunities in Mozilla Support. {/note}