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Third party toolbar removal canned response

It sounds like you have a third party program that has taken over your search engine, home page, and/or the default new tab page. Fortunately, this can be remedied easily: # At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP), and then click Add-ons. The Add-ons Manager tab will open. # In the Add-ons Manager tab, select the Extensions panel. # Select the toolbar you wish to remove. # Click the remove button. If the toolbar doesn't have a remove button, see the [[Cannot uninstall an add-on]] article as you may have to uninstall the addon through the control panel. # Click "Restart now" if it pops up. Your tabs will be saved and restored after the restart. After Firefox restarts, install the [https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Search Reset Tool]. This will remove the rest of the traces of this program from your Firefox. If the searchreset tool did not work, you can try to delete the user.js file in the profile folder (if present). To remove the user.js file follow the instructions below: #Go to the orange Firefox button, click the help menu, then click the ''Troubleshooting Information'' submenu item. #A new page should now open, scroll down to the ''Application Basics'' section and click the ''Open Folder (Open Directory on Linux)'' button. #Now a file manager window should show, close Firefox, then right-click the file labeled ''user'' or ''user.js'' and delete it. #Then, start firefox, your problem should now be resolved. More information on deleting the user.js file is in the [[How to fix preferences that won't save]]. For more information on search hijacks overall, please read the [[Remove a toolbar that has taken over your Firefox search or home page]] article. Did this fix the problem? Please let us know!