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21.0 Instant crash with hardware acceleration

  • 6 svar
  • 4 har detta problem
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  • Senaste svar av voodoocc

voodoocc
voodoocc

This started happening yesterday. Everything was fine the night before, wife came down and said it wouldn't open. I've tried uninstalling multiple times, but the only way I can get it to not open without being in safe mode is to disable hardware acceleration.

Here's the most recent crash reports (saw this was asked for on a similar problem) 

bp-e11f1bf7-4132-4451-a652-7be422130601 6/1/2013 12:03 PM
bp-c692024a-2ff2-4747-84a9-0b25e2130601 6/1/2013 12:02 PM
bp-8a3590f4-d572-4914-86ec-e05102130601 6/1/2013 12:02 PM
bp-3f6fe285-7717-48cf-a759-e9bd12130601 6/1/2013 12:02 PM
bp-f45fd7c5-d68d-47a2-b7d6-c211d2130601 6/1/2013 12:02 PM

Thanks, Justin

This started happening yesterday. Everything was fine the night before, wife came down and said it wouldn't open. I've tried uninstalling multiple times, but the only way I can get it to not open without being in safe mode is to disable hardware acceleration. Here's the most recent crash reports (saw this was asked for on a similar problem) <pre><nowiki>bp-e11f1bf7-4132-4451-a652-7be422130601 6/1/2013 12:03 PM bp-c692024a-2ff2-4747-84a9-0b25e2130601 6/1/2013 12:02 PM bp-8a3590f4-d572-4914-86ec-e05102130601 6/1/2013 12:02 PM bp-3f6fe285-7717-48cf-a759-e9bd12130601 6/1/2013 12:02 PM bp-f45fd7c5-d68d-47a2-b7d6-c211d2130601 6/1/2013 12:02 PM </nowiki></pre> Thanks, Justin

Ändrad av cor-el

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

You can also try to uninstall Windows update KB2670838 if you have this update.

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Alla svar (6)

John99
John99

Hi Justin,
Well done for at least identifying that part of the problem.

Try updating your video drivers, or conversely rolling them back if changed recently.

Your Crash IDs link to reports showing extensions are in use. Please try using Firefox's with all extensions and all plugins disabled. Does that still crash ? if so please post some more crash IDs

voodoocc
voodoocc Frågans ägare

I didn't even have a driver installed before, it was just a generic pnp. I tried updating, had problems downloading, so I found the cd and installed the original. Still crashing. Tried disabling my add ons, still the same

Here's the most recent crash id: bp-9ede28ec-593d-46ca-935c-3c8932130601 6/1/20132:37 PM

John99
John99
  • What is your device: make and model of laptop or whatever ?
  • What is the video chip used ?
  • Would be interesting to have video driver details also
    I do not recall how to obtain that info from Win 7, I will boot into Windows 7 myself and gave a look.
  • Is your Windows software fully updated ?
  • Any more crash reports whilst extensions and plugins disabled ? if so please post another 3 or 4

For forum cross referencing purposes

  • Your Report for Crash ID: bp-9ede28ec-593d-46ca-935c-3c8932130601
    • Crash Signature: RtlpAllocateHeap | RtlpAllocateHeap | CContext::RestorePipelineStateImpl<int>(SAPIPipelineState*)
    • related bug: Bug 812683 - [Win7] startup crash in _d2d_clear_surface @ CContext::RestorePipelineStateImpl (d3d11.dll, after installing KB2670838) on Asus computers

I did check in Windows7. Like you I have a pnp video chip rather than a videocard as this is a laptop. Control Panel ->Device manager does display driver details with options to check for and update and to rollback.

Ändrad av John99

voodoocc
voodoocc Frågans ägare
  • The pc is an emachines EL1352-23e
  • Video card is an nVIDIA 210 Asus EN210 Silent
  • Not sure what you're asking for, sorry..
  • Windows 7 is fully up to date that I know of.

More crash reports: bp-73e94061-e2eb-46be-9bd6-09b0c2130601

bp-8146d15c-1c0b-4051-8743-97cac2130601

bp-bf20196e-5730-491b-8c1e-795e12130601

ebeb8745-4158-44ac-b898-a4e16a3a147f

b2654450-6917-4a6c-932e-c48dba1d26da

Those were with the addons disabled. Is that what you mean by plugins and extensions? It still crashes the instant I try opening, and have to use safe mode to get anywhere.

Edit: Not sure why I can't get those reports to turn into links

Ändrad av voodoocc

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Vald lösning

Try to set the gfx.content.azure.enabled pref to false or if this didn't help disable Direct2D by setting the gfx.direct2d.disabled pref to true on the about:config page and leave hardware acceleration otherwise enabled.

That way you still have the benefit from hardware acceleration, but may not suffer from rendering issues.

You can also try to uninstall Windows update KB2670838 if you have this update.

voodoocc
voodoocc Frågans ägare

Setting those 2 gfx pref's to false fixed it. Thank you.