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Thunderbird intermittently fails to download certain POP emails that are visible in Mailwasher Pro. Some messages download normally, others disappear from Mailwasher (as expected after a successful POP retrieval) but never appear in Thunderbird.

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Graeme Loughton
Graeme Loughton

Summary: Thunderbird intermittently fails to download certain POP emails that are visible in Mailwasher Pro. Some messages download normally, others disappear from Mailwasher (as expected after a successful POP retrieval) but never appear in Thunderbird. No error messages are shown. Environment: • Email client: Thunderbird (current version) • Account type: POP3 • Anti spam tool: Mailwasher Pro • OS: Windows 10/11 • Mailwasher behaviour: Messages appear correctly in MW’s inbox list. • Thunderbird behaviour: Using Get Messages retrieves some emails, but others vanish from MW without being written into Thunderbird’s Inbox. Detailed Behaviour: 7. Mailwasher shows new incoming messages normally. 8. When Thunderbird performs a POP “Get Messages”: • Some messages download correctly into Thunderbird’s Inbox and disappear from MW (expected). • Other messages disappear from MW (as if retrieved) but do not appear in Thunderbird. 9. These “evaporated” messages are not: • In Inbox • In Junk • In Trash • In Local Folders • In any filter redirected folder 10. No error dialog appears in Thunderbird. 11. Mailwasher logs show the messages were handed off to the mail client (this by omission). 12. The issue has become more frequent recently. Suspected Areas: • Thunderbird POP retrieval logic intermittently failing to write messages to Inbox. • Possible interaction between MW’s “hand off to mail client” and Thunderbird’s POP session. • Potential profile corruption or POP state file corruption (popstate.dat). • Possible Thunderbird bug affecting selective message retrieval. Assistance Requested: • How to diagnose POP retrieval failures where messages vanish from MW but do not appear in Thunderbird. • Whether Thunderbird logs can show POP level message acceptance or rejection. • Whether popstate.dat or Inbox file corruption could cause selective message loss. • Recommended steps to isolate MW interaction vs Thunderbird internal handling.

Summary: Thunderbird intermittently fails to download certain POP emails that are visible in Mailwasher Pro. Some messages download normally, others disappear from Mailwasher (as expected after a successful POP retrieval) but never appear in Thunderbird. No error messages are shown. Environment: • Email client: Thunderbird (current version) • Account type: POP3 • Anti spam tool: Mailwasher Pro • OS: Windows 10/11 • Mailwasher behaviour: Messages appear correctly in MW’s inbox list. • Thunderbird behaviour: Using Get Messages retrieves some emails, but others vanish from MW without being written into Thunderbird’s Inbox. Detailed Behaviour: 7. Mailwasher shows new incoming messages normally. 8. When Thunderbird performs a POP “Get Messages”: • Some messages download correctly into Thunderbird’s Inbox and disappear from MW (expected). • Other messages disappear from MW (as if retrieved) but do not appear in Thunderbird. 9. These “evaporated” messages are not: • In Inbox • In Junk • In Trash • In Local Folders • In any filter redirected folder 10. No error dialog appears in Thunderbird. 11. Mailwasher logs show the messages were handed off to the mail client (this by omission). 12. The issue has become more frequent recently. Suspected Areas: • Thunderbird POP retrieval logic intermittently failing to write messages to Inbox. • Possible interaction between MW’s “hand off to mail client” and Thunderbird’s POP session. • Potential profile corruption or POP state file corruption (popstate.dat). • Possible Thunderbird bug affecting selective message retrieval. Assistance Requested: • How to diagnose POP retrieval failures where messages vanish from MW but do not appear in Thunderbird. • Whether Thunderbird logs can show POP level message acceptance or rejection. • Whether popstate.dat or Inbox file corruption could cause selective message loss. • Recommended steps to isolate MW interaction vs Thunderbird internal handling.

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