Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

My personal folders with contents don't show after Thunderbird updates to 128.4.3esr (64-bit)

  • 3 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av david

Mega Mike
Mega Mike
more options

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails.

Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help.

If anyone has any tips, tricks or other solutions, please let me know.

Yesterday TB did an update and when I started the app today it was like I was using the program for the very first time. I had to re-enter my e-mail account settings, change the window layout (that took one hour) and now find a way to get my personal folders back. There are folders that I myself created and they contain saved e-mails. Using my ISP's webmail service I can see that these folders still exist on their server. But despite all my one line research, I haven't been able to solve this problem. I did run trouble shoot, but that didn't help. If anyone has any tips, tricks or other solutions, please let me know.

Vald lösning

This sometimes happens when Thunderbird is updated. Other software (antivirus? VPN?) interrupts the process, causing thunderbird's update of the prefs.js file to fail. When this happens, the updates appear in prefs-1.js. On a restart, Thunderbird starts fresh, causing you to reenter email info. exiting thunderbird, locating the prefs-1.js and renaming to prefs.js generally restores everything.

Läs svaret i sitt sammanhang 👍 1

Alla svar (3)

david
david
  • Top 10 Contributor
more options

Vald lösning

This sometimes happens when Thunderbird is updated. Other software (antivirus? VPN?) interrupts the process, causing thunderbird's update of the prefs.js file to fail. When this happens, the updates appear in prefs-1.js. On a restart, Thunderbird starts fresh, causing you to reenter email info. exiting thunderbird, locating the prefs-1.js and renaming to prefs.js generally restores everything.

Hjälpsam?

Mega Mike
Mega Mike Frågans ägare
more options

Hello David,

Thank you for your response. I have been able to use your information to apparently solve my problem. But in my case, I actually had seven prefs.js files, the original plus numbers 1 through 6. So instead of renaming prefs-1.js, I renamed prefs-6.js because it seemed like the newest file from the bunch.

I think that this has solved the problem. We'll see in the days and weeks ahead.

Thank you for your intervention and advice!

Hjälpsam?

david
david
  • Top 10 Contributor
more options

You're welcome. :)

Hjälpsam?

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.