Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Crash still happens in Troubleshoot Mode. See Crash ID below.

  • 1 svar
  • 0 har detta problem
  • 1 visning
  • Senaste svar av italiangm

italiangm
italiangm
more options

Following instructions on crashes. Here's the Crash ID:

bp-4d41c3d8-62ef-44e0-a320-8241e0220908

The machine with the crash problem is Win 10 with Firefox 104.0.2 (64 bit) installed. The machine I'm submitting this request from is Win 7 with Firefox 104.0.1 (64 bit) installed.

Please advise what to do next. Thanks.

Following instructions on crashes. Here's the Crash ID: bp-4d41c3d8-62ef-44e0-a320-8241e0220908 The machine with the crash problem is Win 10 with Firefox 104.0.2 (64 bit) installed. The machine I'm submitting this request from is Win 7 with Firefox 104.0.1 (64 bit) installed. Please advise what to do next. Thanks.

Alla svar (1)

italiangm
italiangm Frågans ägare
more options

I may have discovered what the problem was. Malwarebytes v4.5.14.210 detected and quarantined "PUP.Optional.Slimware" located at C:\PROGRAM FILES\MOZILLA FIREFOX\OMNI.JA. I restored OMNI.JA and launched Firefox in troubleshooting mode. Since it launched successfully, I turned troubleshooting mode off. Firefox seems to be working fine in normal mode, at least for now.

Also note: I configure Firefox to advise when updates are available instead of automatic updates. This gives me time to research if others are having problems with the update. Since I didn't see any issues, I updated to 104.0.2 and thought it had been successful. After restoring OMNI.JA however, I learned Firefox was still at 104.0.1.

I'm going to hold off updating to 104.0.2 again for a bit since the quarantine of OMNI.JA only occurred after the (apparently unsuccessful) update.