Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Intermittent send failure - login to smtp failed

  • 5 svar
  • 1 har detta problem
  • 18 visningar
  • Senaste svar av jonharris999

jonharris999
jonharris999
fler alternativ

Sending emails from one of my accounts fails intermittently.

All my other accounts on the same version of TB are OK.

Receiving on all accounts is always OK, even when the intermittent send error is in play.

Typically the account will send OK upon startup and for about 30 minutes afterwards. Then it begins to fail with dialog "Login to SMTP failed - enter password and retry". Entering password does not resolve.

Usually it will just begin sending again OK after about 2-3 hours, then fail again 30 minutes later.

Any ideas? I'd be most grateful!

Sending emails from one of my accounts fails intermittently. All my other accounts on the same version of TB are OK. Receiving on all accounts is always OK, even when the intermittent send error is in play. Typically the account will send OK upon startup and for about 30 minutes afterwards. Then it begins to fail with dialog "Login to SMTP failed - enter password and retry". Entering password does not resolve. Usually it will just begin sending again OK after about 2-3 hours, then fail again 30 minutes later. Any ideas? I'd be most grateful!

Vald lösning

Thanks guys, changing the smtp server name seems to have resolved this. Thanks so much.

Läs svaret i sitt sammanhang 👍 0

Alla svar (5)

Zenos
Zenos
fler alternativ

What version of Thunderbird? What is your platform? (Windows, OSX, Linux…) Who is your ISP? Who is your email provider?

Or it may be simpler just to post your troubleshooting information.

To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help).
  • Choose Troubleshooting Information.
  • Clear the check box Include account names.
  • Use the button Copy to clipboard to select all.
  • Paste this in your reply to this message to this forum.
jonharris999
jonharris999 Frågans ägare
fler alternativ

Name: Thunderbird 

   Version: 52.6.0
   Windows 8.1



   account1:
     INCOMING: account1, , (pop3) pop.ntlworld.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.ntlworld.com:465, SSL, passwordCleartext, true
jonharris999
jonharris999 Frågans ägare
fler alternativ

Thank you!

  • I don't see anywhere to enter an smtp server name, only a pop name - if I enter the smtp name there is no connection at all, nor is there on "pop.virginmedia.com"
  • Port 465 doesn't connect at all
  • I have tried turning AV scanner off, doesn't help
Zenos
Zenos
fler alternativ

Open Account Settings.

The last "account" in the list of your accounts is where you'll find all your existing SMTP settings bundled together.

jonharris999
jonharris999 Frågans ägare
fler alternativ

Vald lösning

Thanks guys, changing the smtp server name seems to have resolved this. Thanks so much.