We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Sync issue

more options

Hi. I have an issue to sync my account as I have already registered before I formatted my computer. Now I had reinstalled firefox and I pressed I have an account and it shows something related to pair a device, but currently the only sync I made is on this computer which I formatted and none other devices sync to the account. I have tried the I don't have the device with me and it shows another page which request for account and password. I had the account and password, but it need the recovery key as well to proceed. What can I do to sync without pairing another device or how can I get the recovery key to proceed sync my stuff which uploaded to the firefox server.

Please do help with me on this issue. Thank You

Hi. I have an issue to sync my account as I have already registered before I formatted my computer. Now I had reinstalled firefox and I pressed I have an account and it shows something related to pair a device, but currently the only sync I made is on this computer which I formatted and none other devices sync to the account. I have tried the I don't have the device with me and it shows another page which request for account and password. I had the account and password, but it need the recovery key as well to proceed. What can I do to sync without pairing another device or how can I get the recovery key to proceed sync my stuff which uploaded to the firefox server. Please do help with me on this issue. Thank You

Alla svar (1)

more options

Sorry, without your Recovery Key or another device connected to that Sync account, you can't recover your data from the Sync service.