On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Learn More

Cannot update Firefox browser

more options

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!

My Firefox is currently on version 69.0. I am trying to update it by going to Firefox -> About Firefox. When I click about Firefox, the window opens displaying my current version. From the articles about updates I read, it should start automatically updating, but nothing happens. I click the "Restart to Update Firefox" button, and my Firefox session is restarted but I am still on version 69.0. I do not see any other way online to go about updating Firefox other than this route, so I am not sure what to do. Any thoughts? Thank you!
Foto të bashkëngjitura ekrani

Zgjidhje e zgjedhur

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (3)

more options

Zgjidhja e Zgjedhur

Try installing Firefox 78 first, using the steps in the following article:

Assuming that installs and runs successfully, and upgrades your files from their Firefox 69 formats to Firefox 78 formats, then try having it update itself normally.

Any luck?

more options

I followed the second link and this worked. I now have a version of Firefox 89.0 on my computer. It looks like I have both the old version and this newer version on my computer. I need to get my bookmarks from the old one over, but I see there is an article about that. Thank you for your help.

more options

Uh-oh, usually the new installation seamlessly takes over your existing profile. If you run into problems, let us know.