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Firefox crashes

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 4 parje
  • Përgjigjja më e re nga the-edmeister

TheJohn
TheJohn
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Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox"


bp-060e5c14-c0df-4b1f-a644-c255e2160726

Crashes after restart, even in safe mode. Once you can get it running it seems relatively stable, but after every reboot it crashes when opening. and won't open even after clicking "Restart Firefox" bp-060e5c14-c0df-4b1f-a644-c255e2160726

Zgjidhje e zgjedhur

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.

Lexojeni këtë përgjigje brenda kontekstit 👍 0

Krejt Përgjigjet (1)

the-edmeister
the-edmeister
  • Moderator
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Zgjidhja e Zgjedhur

Disable Trusteer Rapport and see if those crashes stop or drastically decrease.

You should check for an updated version of that Trusteer Rapport add-on. My understanding is that it may need to be updated as Firefox is updated.

3 red-flagged Rapport DLL files in "Modules" in that crash report and 1 for a WebRoot DLL file (WRusr.dll).

Do you have a WebRoot application installed? In addition to Trusteer Rapport, which might use that WRusr.dll file as part of their add-on for Firefox.