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The Sync log-in page is blank.

  • 8 përgjigje
  • 14 e kanë hasur këtë problem
  • 166 parje
  • Përgjigjja më e re nga cor-el

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I just re-installed Windows 7 Pro and downloaded the newest version of Firefox. When I try to log in to Sync, I get a blank page that says "about:accounts" in the address bar. How do I access Sync?

I just re-installed Windows 7 Pro and downloaded the newest version of Firefox. When I try to log in to Sync, I get a blank page that says "about:accounts" in the address bar. How do I access Sync?

Zgjidhje e zgjedhur

hello, i think you'll also have to allow third-party-cookies for the firefox accounts sign-in site to work...

Lexojeni këtë përgjigje brenda kontekstit 👍 1

Krejt Përgjigjet (8)

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Zgjidhja e Zgjedhur

hello, i think you'll also have to allow third-party-cookies for the firefox accounts sign-in site to work...

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Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use ask me.

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Initially, I had cookie options set to 'Ask every time' and 'Never accept 3rd party cookies.' So, the cookies were the issue.

In the troubleshooting process, I also tried 'Ask every time' and 'Always accept 3rd party cookies,' but that did not work. It never prompted me to accept a cookie. So, I had to enable accepting all cookies while I did the sync setup, then change it back.

Thank you for the help!

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How do I allow the cookies?

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psop has created a new question, so lets continue there.

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I just reported this same issue. I was able to fix it once I opened firefox in safe mode. This disabled all my plugins and add ons. So something I had in add ons/plugins was keeping it from opening. This same blank page was happening when I opened gmail too but that also got fixed.

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If you have any extensions that can block cookies or other content then check their settings.

If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

Note that at least you need to allow cookies for the accounts.firefox.com domain