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Can't reinstall email account after changing password

Thunderbird Heslá a prihlásenie
Lin pridal odpoveď Pred 5 dňami
zm77bpth8w
zm77bpth8w

I deleted one of my emails accounts because it was hacked; I logged in to Ionos (hosting my email) and had to change my password; I changed the password but now I can't reinstall it; Authentication failed; FYI when I use the webmail using the new password, I can check my emails. Please help; Thank you.

I deleted one of my emails accounts because it was hacked; I logged in to Ionos (hosting my email) and had to change my password; I changed the password but now I can't reinstall it; Authentication failed; FYI when I use the webmail using the new password, I can check my emails. Please help; Thank you.

Všetky odpovede (1)

Lin
Lin
  • 10 najlepších prispievateľov

Two things:

- You should remove your old passwords for that account from Thunderbird's Saved Passwords (see <Accounts | Privacy & Security | Passwords | Saved Passwords>.) When or after the account is set up again, you will be prompted to type in your credentials.

- You should confirm the correct server settings. I find information about that here:

https://www.ionos.com/help/email/general-topics/ionos-mail-server-details-for-imap-pop3-and-smtp/

and here:

https://www.ionos.com/help/email/other-email-programs/manually-setting-up-an-email-account-with-mozilla-thunderbird-version-102120/

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